symantec ghost guide

Symantec Norton Ghost 15.0 manual

manual Symantec Norton Ghost 15.0

View the manual for the Symantec Norton Ghost 15.0 here, for free. This manual comes under the category antivirus software and has been rated by 4 people with an average of a 9.3. This manual is available in the following languages: English. Do you have a question about the Symantec Norton Ghost 15.0 or do you need help?  Ask your question here

• Norton Ghost 15.0 User's Guide
• Technical Support
• About Norton Ghost
• What is new in Norton Ghost
• Hiding or showing the Advanced page
• Getting more information about Norton Ghost
• System requirements
• About supported file systems and removable media
• About disabled features
• When you delay licensing
• Completing the installation
• Activating Norton Ghost later
• About setting up your first backup
• Updating Norton Ghost
• About uninstalling Norton Ghost
• About ensuring the recovery of your computer
• Testing Symantec Recovery Disk
• If driver validation fails
• Creating a custom Symantec Recovery Disk CD
• About key product components
• How you use Norton Ghost
• Starting Norton Ghost
• Selecting a default backup destination
• Adjusting the effect of a backup on computer performance
• Adjusting default tray icon settings
• Managing file types
• Using nicknames for external drives
• Configuring default FTP settings for use with Offsite Copy
• Logging Norton Ghost messages
• Enabling email notifications for product (event) messages
• About backing up your data
• About choosing a backup type
• About backups
• Before you back up
• During a back up
• When a back up is finished
• Additional tips about backups
• Viewing the properties of a backup job
• About selecting a backup destination
• About backing up dual-boot computers
• About defining a drive-based backup
• Related Drives options
• Recovery point type options
• Backup destination options
• Recovery point options
• Advanced scheduling options
• About files that are excluded from drive-based backups
• About network credentials
• About running command files during a backup
• Advanced options for drive-based backups
• Compression levels for drive-based backups
• Running a one-time backup from Norton Ghost
• Running a one-time backup from Symantec Recovery Disk
• About Offsite Copy
• About using external drives as your Offsite Copy destination
• About using a network server as your Offsite Copy destination
• About using an FTP server as your Offsite Copy destination
• Defining a file and folder backup
• About folders that are excluded by default from file and folder backups
• Running an existing backup job immediately
• Backup options
• Adjusting the speed of a backup
• Stopping a task
• Verifying that a backup is successful
• Editing backup settings
• About Symantec ThreatCon
• Editing a backup schedule
• Turning off a backup job
• Deleting backup jobs
• Adding users who can back up your computer
• About backing up other computers from your computer
• Adding computers to the Computer List
• Deploying the Norton Ghost Agent
• Using the Norton Ghost Agent
• About managing the Norton Ghost Agent through Windows Services
• Opening Windows Services
• Starting or stopping the Norton Ghost Agent service
• Setting up recovery actions when the Norton Ghost Agent does not start
• Viewing Norton Ghost Agent dependencies
• Running Norton Ghost using different user rights
• Rescanning a computer’s hard disk
• Monitoring backup protection from the Home page
• Monitoring backup protection from the Status page
• About the Norton Ghost management information base
• Customizing the status reporting of a drive (or file and folder backups)
• Viewing drive details
• Improving the protection level of a drive
• About using event log information to troubleshoot problems
• About exploring recovery points
• Mounting a recovery point from Windows Explorer
• Opening and restoring files within a recovery point
• About using a search engine
• Dismounting a recovery point drive
• Viewing the drive properties of a recovery point
• About backup destinations
• About drive-based backups
• About file and folder backups
• Cleaning up old recovery points
• Deleting a recovery point set
• Deleting recovery points within a set
• Making copies of recovery points
• Running a one-time virtual conversion
• Running an existing virtual conversion job immediately
• Viewing the properties of a virtual conversion job
• Viewing the progress of a virtual conversion job
• Editing a virtual conversion job
• Deleting a virtual conversion job
• Viewing how much file and folder backup data is stored
• Limiting the number of file versions to keep
• Manually deleting files from your file and folder backup
• Finding versions of a file or folder
• Automating management of backup data
• Moving your backup destination
• About recovering lost data
• Recovering files and folders by using file and folder backup data
• About opening files and folders stored in a recovery point
• About finding the files or folders you want
• Recovery options
• Summary of the LightsOut Restore process
• Starting the LightsOut Restore Wizard
• About recovering a computer
• Configuring a computer to boot from a CD
• Scanning for viruses
• Checking a hard disk for errors
• Edit target drive and options
• Virtual disk recovery options
• Exploring files and folders on your computer using Symantec Recovery Disk
• Starting networking services
• Using the pcAnywhere thin host for a remote recovery
• Mapping a network drive from within Symantec Recovery Disk
• Configuring network connection settings
• Viewing the properties of a recovery point
• Viewing the properties of a drive within a recovery point
• About the Support Utilities
• About copying a drive
• Preparing to copy drives
• About drive-to-drive copying options
• About using a search engine to search recovery points
• Enabling search engine support
• About finding a file using Google Desktop
• About backing up Microsoft virtual hard disks
• About backing up and restoring Microsoft Hyper-V virtual machines

Do you have a question about the Symantec and the answer is not in the manual? Ask your question here. Provide a clear and comprehensive description of the problem and your question. The better your problem and question is described, the easier it is for other Symantec owners to provide you with a good answer.

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Symantec Norton Ghost 15.0 is an antivirus software developed by Symantec Corporation. It is designed to provide protection against a wide range of computer threats, including viruses, malware, and spyware. Norton Ghost 15.0 offers advanced features, such as comprehensive system backup and recovery, to help users safeguard their data. One of the key features of Norton Ghost 15.0 is its ability to create a full image backup of a computer's hard drive. This allows users to restore their entire system in the event of a data loss or system failure. The software also offers incremental backup, which only backs up the changes made since the last backup, resulting in faster backup times and reduced storage space requirements. With Norton Ghost 15.0, users can schedule automatic backups to ensure that their data is consistently protected. The software also provides features like encryption and password protection to ensure the security and confidentiality of the backed-up data. In addition to its backup and recovery capabilities, Norton Ghost 15.0 includes advanced features for system optimization and performance enhancement. It offers tools to clean up and optimize a computer's hard drive, as well as a disk cloning feature that allows users to easily migrate their entire system to a new hard drive. Overall, Symantec Norton Ghost 15.0 is a comprehensive antivirus software that combines powerful protection against computer threats with advanced backup and recovery features. It is designed to provide reliable and durable security for users' data and systems.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Symantec Norton Ghost 15.0 below.

How do I create a backup of my entire computer system using Symantec Norton Ghost 15.0?

First, open Norton Ghost and select the "Backup" option. Then, choose "Create Custom Recovery Point" and follow the prompts to select the files and drives you want to include in the backup. Finally, choose a destination for the backup and click "Start" to initiate the process.

How can I restore my computer from a Norton Ghost backup?

To restore your computer, launch Norton Ghost and choose the "Recovery" option. Select the backup file you want to restore from, designate the destination for the restore, and follow the on-screen instructions to complete the process.

What should I do if my backup fails in Norton Ghost 15.0?

If your backup fails, firstly check if there is enough free space on the destination drive. Ensure that all selected files and drives are accessible and not locked by other programs. You can also try restarting your computer and running the backup again. If the issue persists, consider contacting Symantec customer support for further assistance.

How can I schedule regular backups in Norton Ghost 15.0?

Open Norton Ghost and select the "Backup" option. Choose "Backup my computer" and specify the files and drives you wish to include. Next, move to the "Advanced" tab and click on "Edit Schedule" to set the desired backup schedule (e.g., daily, weekly, etc.). Save the schedule, confirm the settings, and Norton Ghost will automatically perform backups according to your specified schedule.

My computer is running slow while Norton Ghost is performing a backup. How can I address this issue?

When Norton Ghost is running a backup, it may utilize significant system resources, which can result in performance degradation. One solution is to schedule the backups during periods of low computer activity, such as overnight. Additionally, you can adjust the backup settings to allocate fewer system resources, such as reducing the backup speed or enabling the "Low Priority" option, which minimizes the impact on other tasks.

Is the manual of the Symantec Norton Ghost 15.0 available in English?

Yes, the manual of the Symantec Norton Ghost 15.0 is available in English .

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• Symantec Manuals

Symantec GHOST 14 Manual

• page of 184 Go / 184

Table of Contents

• Legal Notice
• Customer Service

Chapter 1 Introducing Norton Ghost

• Getting Started
• New Features and Enhancements Added in the Previous Release
• About the Advanced Page
• Where to Find more Information

Chapter 2 Installing Norton Ghost

• System Requirements
• Supported File Systems and Removable Media
• Unavailable Features
• Completing the Installation
• Activating Norton Ghost Later
• Setting up Your First Backup
• Updating Norton Ghost
• Uninstalling the Product

Chapter 3 Ensuring the Recovery of Your Computer

• About Ensuring the Recovery of Your Computer
• Testing Symantec Recovery Disk
• If Driver Validation Fails
• Creating a Custom Symantec Recovery Disk CD

Chapter 4 Getting Started

• Key Product Components
• How You Use Norton Ghost
• Starting Norton Ghost
• Selecting a Default Backup Destination
• Adjusting the Effects of a Backup on Computer Performance
• Adjusting Default Tray Icon Settings
• Managing File Types
• Using Aliases for External Drives
• Configuring FTP Settings for Use with Offsite Copy
• Logging Norton Ghost Messages
• Enabling Email Notifications for Product (Event) Messages

Chapter 5 Best Practices for Backing up Your Data

• About Backing up Your Data
• Choosing a Backup Type
• About Backups
• Before You Back up
• During a Backup
• When the Backup Is Complete
• Additional Tips about Backups
• Viewing the Properties of a Backup Job
• About Selecting a Backup Destination
• About Backing up Dual-Boot Computers

Chapter 6 Backing up Entire Drives

• Running a One Time Backup
• Files Excluded from Drive-Based Backups
• About Network Credentials
• Run Command Files During a Backup
• Editing Advanced Backup Options
• About Recovery Point Encryption
• Verifying a Recovery Point after Creation
• Viewing the Progress of a Backup
• About Setting a Compression Level for Drive-Based Backups
• About Offsite Copy
• Using External Drives as Your Offsite Copy Destination
• Using a Network Server as Your Offsite Copy Destination
• Using an FTP Server as Your Offsite Copy Destination

Chapter 7 Backing up Files and Folders

• Defining a File and Folder Backup
• Folders Excluded by Default from File and Folder Backups

Chapter 8 Running and Managing Backup Jobs

• Run a Backup with Options
• Adjusting the Speed of a Backup
• Stopping a Backup or Recovery Task
• Verifying that a Backup Is Successful
• Editing Backup Settings
• Enabling Symantec Threatcon Response
• Editing a Backup Schedule
• Turning off a Backup Job
• Deleting Backup Jobs
• Adding Users Who Can Back up Your Computer

Chapter 9 Backing up Remote Computers from Your Computer

• About Backing up Other Computers from Your Computer
• Adding Computers to the Computer List
• Deploying the Agent
• Using the Norton Ghost Agent
• Managing the Agent through Windows Services
• Opening Services
• Starting or Stopping the Agent Service
• Setting up Recovery Actions When the Agent Does Not Start
• Viewing Norton Ghost Agent Dependencies
• Running Norton Ghost Using Different User Rights

Chapter 10 Monitoring the Status of Your Backups

• Rescanning a Computer's Hard Disk
• Monitoring Backup Protection from the Home Page
• Monitoring Backup Protection from the Status Page
• About the Norton Ghost Management Information Base
• Customize Status Reporting
• Viewing Drive Details
• Improving the Protection Level of a Drive
• Using Event Log Information to Troubleshoot Problems

Chapter 11 Exploring the Contents of a Recovery Point

• About Exploring Recovery Points
• Mounting a Recovery Point from Windows Explorer
• Opening Files Within a Recovery Point
• Using a Search Engine
• Unmounting a Recovery Point Drive
• Viewing the Drive Properties of a Recovery Point

Chapter 12 Managing Backup Destinations

• About Backup Destinations
• About Drive-Based Backups
• About File and Folder Backups
• Cleaning up Old Recovery Points
• Deleting a Recovery Point Set
• Deleting Recovery Points Within a Set
• Making Copies of Recovery Points
• Converting a Recovery Point to a Virtual Disk Format
• Viewing How Much File and Folder Backup Data Is Being Stored
• Limiting the Number of File Versions to Keep
• Manually Deleting Files from Your File and Folder Backup
• Finding Versions of a File or Folder
• Automating Management of Backup Data
• Moving Your Backup Destination

Chapter 13 Recovering Files, Folders, or Entire Drives

• About Recovering Lost Data
• Recovering Files and Folders by Using File and Folder Backup Data
• Opening Files and Folders Stored in a Recovery Point
• If You Cannot Find the Files or Folders You Want
• Recovering a Secondary Drive
• Setting up and Using Lightsout Restore
• Configuring Lightsout Restore

Chapter 14 Recovering a Computer

• About Recovering a Computer
• Configuring Your Computer to Boot from a CD
• Scanning for Viruses
• Checking Your Hard Disk for Errors
• Recovering a Computer
• Restoring Multiple Drives by Using a System Index File
• Exploring Your Computer
• Starting Networking Services
• Using the Pcanywhere Thin Host for a Remote Recovery
• Mapping a Network Drive in the Recovery Environment
• Configuring Network Connection Settings
• Viewing Properties of a Recovery Point
• Viewing the Properties of a Drive Within a Recovery Point
• About the Support Utilities

Chapter 15 Copying a Drive

• About Copying a Drive
• Preparing to Copy Drives
• Drive-To-Drive Copying Options
• About Using a Search Engine to Search Recovery Points
• Enabling Search Engine Support
• If a File Cannot be Found Using Google Desktop

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Related manuals for symantec ghost 14, summary of contents for symantec ghost 14.

• Page 1 Norton Ghost™...

Page 2: Legal Notice

Page 3: technical support, page 4: customer service.

• Page 5 North America and Latin America: [email protected] Additional Enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
• Page 6 To access more information about Enterprise services, please visit our Web site at the following URL: www.symantec.com Select your country or language from the site index.

Page 7: Table Of Contents

• Page 8 Contents Adjusting the effects of a backup on computer performance ... 37 Adjusting default tray icon settings ........... 38 Managing file types ............... 39 Using aliases for external drives ..........41 Configuring FTP settings for use with Offsite Copy ....... 42 Logging Norton Ghost messages ..........
• Page 9 Verifying that a backup is successful ..........86 Editing backup settings ..............87 Enabling event-triggered backups ........... 87 Enabling Symantec ThreatCon Response ........88 Editing a backup schedule ............. 89 Turning off a backup job ............... 90 Deleting backup jobs ..............90 Adding users who can back up your computer ........
• Page 10 Contents Customize status reporting ............113 Viewing drive details ..............114 Improving the protection level of a drive ......... 115 Using event log information to troubleshoot problems ...... 116 Chapter 11 Exploring the contents of a recovery point ....119 About exploring recovery points ...........
• Page 11 Contents About LightsOut Restore .............. 147 Setting up and using LightsOut Restore ........147 Configuring LightsOut Restore ..........148 Chapter 14 Recovering a computer ............. 151 About recovering a computer ............151 Starting a computer by using the recovery environment ....152 Configuring your computer to boot from a CD ......
• Page 12 Contents...

Page 13: Introducing Norton Ghost

Page 14: what's new in norton ghost 14.0, page 15: new features and enhancements added in the previous release.

• Page 16 Introducing Norton Ghost™ What's new in Norton Ghost 14.0 Feature Description Windows Vista support Norton Ghost has been designed and tested to run in the new Windows Vista operating system, and still supports previous versions of Windows. “System requirements” on page 19.

Page 17: About The Advanced Page

Page 18: where to find more information, page 19: installing norton ghost, page 20: supported file systems and removable media, page 21: unavailable features, page 22: installing norton ghost.

• Page 23 Click this button if you want to install Norton Ghostto an alternate location. If a driver that is used on your computer is not available on the Symantec Recovery Disk, you receive a notification message that includes the name of the driver.

Page 24: Completing The Installation

Page 25: activating norton ghost later, page 26: uninstalling the product, page 27: ensuring the recovery of your computer, page 28: testing symantec recovery disk, page 29: creating a custom symantec recovery disk cd.

• Page 30 Select this option only if you know which drivers to select. Follow the on-screen instructions to complete the wizard. Warning: Be certain to test your new, customized Symantec Recovery Disk CD to make sure that it can start your computer and that you can access the drive containing your recovery points.

Page 31: Getting Started

Page 32: how you use norton ghost, page 33: starting norton ghost, page 34: configuring norton ghost default options.

• Page 35 Getting Started Configuring Norton Ghost default options Options Description Tray Icon You can turn the system tray icon on or off and specify whether to show only error messages when they occur, or to show both error messages and other information, such as the completion of a backup.

Page 36: Selecting A Default Backup Destination

Page 37: adjusting the effects of a backup on computer performance, page 38: adjusting default tray icon settings, page 39: managing file types.

• Page 40 Getting Started Configuring Norton Ghost default options To create a new file type and extensions On the main menu bar, click Tasks > Options. Click File Types. At the bottom of the File types list, click the Add a file type (+) button to add a file type category.

Page 41: Using Aliases For External Drives

Page 42: configuring ftp settings for use with offsite copy.

• Page 43 Getting Started Configuring Norton Ghost default options Two logging methods are available: Norton Ghost logging, and the Windows application log. From the Options page, you can configure both methods. To configure a Norton Ghost log file On the main menu bar, click Tasks > Options. Under Notifications, click Log File.

Page 44: Enabling Email Notifications For Product (Event) Messages

• Page 45 Getting Started Configuring Norton Ghost default options Click the Select the priority and type of messages drop-down list and select the priority level at which an email should be sent. All messages Send all messages, regardless of priority levels. Medium and high priority messages Send only medium and high priority messages.
• Page 46 Getting Started Configuring Norton Ghost default options...

Page 47: Best Practices For Backing Up Your Data

Page 48: choosing a backup type, page 49: about backups.

• Page 50 Best practices for backing up your data Best practices for backing up Consider using external drives as Using an external drive makes your backup data more your backup destination. portable. Should you need to remove your critical data from a particular location, you can quickly grab an external drive on your way out the door.

Page 51: During A Backup

Page 52: additional tips about backups, page 53: after defining your backup job, page 54: about selecting a backup destination.

• Page 55 Best practices for backing up your data About selecting a backup destination Selecting a backup destination (continued) Table 5-1 Backup destination Information to consider Network folder If your computer is connected to a network, you can save your recovery points and file and folder backup data to a network folder.

Page 56: About Backing Up Dual-Boot Computers

Page 57: backing up entire drives.

• Page 58 Backing up entire drives Defining a drive-based backup Click Back up my computer, and then click Next. Select one or more drives to back up, and then click Next. Press and hold Ctrl to select multiple drives. If you do not see a drive that you expected to see, check Show Hidden Drives. Do one of the following: If you selected a drive that has already been included in a defined backup, click Next, and then skip to step 8.
• Page 59 Backing up entire drives Defining a drive-based backup On the Backup Destination page, select from the following options: Folder field Browse to the location in which you want to store the recovery points. If Norton Ghost detects that this location does not have enough available space, it alerts you.
• Page 60 Backing up entire drives Defining a drive-based backup “About Offsite Copy” on page 73. Click Next. Note: You cannot use an encrypted folder as your backup destination. You can choose to encrypt your backup data to prevent another user from accessing it.
• Page 61 Backing up entire drives Defining a drive-based backup Include system and temporary files Check this option to include indexing support for operating system and temporary files when a recovery point is created on the client computer. Description text box Type a description for the recovery point. The description can be anything that helps you further identify the recovery point's contents.
• Page 62 Backing up entire drives Defining a drive-based backup Weekly Runs the backup at the time and on the days of the week that you specify. When you select this option, the Select the days of the week to protect box appears. Monthly Runs the backup at the time and on the days of the week that you specify.

Page 63: Running A One Time Backup

• Page 64 Backing up entire drives Defining a drive-based backup Select one or more drives to back up and click Next. Note: Press and hold Ctrl to select multiple drives. Click Next. In the Backup Destination dialog box, select from the following options: Folder field Browse to the location in which you want to store the recovery points.

Page 65: Files Excluded From Drive-Based Backups

Page 66: about network credentials.

• Page 67 Backing up entire drives Defining a drive-based backup You can specify the location of command files if you want them to be located in a place other than the default location. You can also specify a location on a per-job basis, as well as specify a location that can be shared among several computers.

Page 68: Setting Advanced Options For Drive-Based Backups

Page 69: editing advanced backup options, page 70: about recovery point encryption, page 71: verifying a recovery point after creation, page 72: viewing the progress of a backup, page 73: about offsite copy, page 74: using external drives as your offsite copy destination, page 75: using a network server as your offsite copy destination, page 76: using an ftp server as your offsite copy destination.

• Page 77 Backing up entire drives How Offsite Copy works...
• Page 78 Backing up entire drives How Offsite Copy works...

Page 79: Backing Up Files And Folders

• Page 80 Backing up files and folders Defining a file and folder backup Select the files and folders you want to include in your backup, and then click Next. Selecting file types lets Norton Ghost find and include files that match the files you want backed up.
• Page 81 Backing up files and folders Defining a file and folder backup Click Schedule if you want the backup to run automatically, according to a schedule. If you want to run the backup only when you start it manually, uncheck Schedule. Enter a start time and select the days of the week when the backup should run.

Page 82: Folders Excluded By Default From File And Folder Backups

Page 83: running and managing backup jobs, page 84: run a backup with options, page 85: adjusting the speed of a backup, page 86: stopping a backup or recovery task, page 87: editing backup settings, page 88: enabling symantec threatcon response, page 89: editing a backup schedule, page 90: turning off a backup job.

• Page 91 To add users who can back up a computer On the Windows taskbar, click Start > Programs > Symantec > Norton Ghost > Security Configuration Tool. On Windows Vista, click Start > All Programs > Symantec > Security Configuration Tool.
• Page 92 Running and managing backup jobs Adding users who can back up your computer Choose from the following options: Permissions Allow Deny Full Control Select to give the user or Select to deny the user or group full access to all of group administrative the features of Norton access to the features of...

Page 93: Backing Up Remote Computers From Your Computer

Page 94: adding computers to the computer list, page 95: deploying the agent.

• Page 96 Backing up remote computers from your computer Deploying the agent To prepare a computer in a workgroup environment to deploy the agent On the Windows taskbar, right-click Start, and then click Explore . On the Tools menu, click Folder Options > View. On the View tab, scroll to the end of the list and verify that the Use simple file sharing check box is unchecked, and then click OK.

Page 97: Using The Norton Ghost Agent

Page 98: managing the agent through windows services, page 99: best practices for using services, page 100: opening services, page 101: setting up recovery actions when the agent does not start, page 102: viewing norton ghost agent dependencies, page 103: controlling access to norton ghost.

• Page 104 User-denied permissions override group-allow permissions. To add users and groups On the Windows taskbar, click Start > Programs > Symantec > Norton Ghost > Security Configuration Tool. Click Add. In the Select Users or Groups dialog box, click Advanced.

Page 105: Running Norton Ghost Using Different User Rights

• Page 106 Backing up remote computers from your computer Controlling access to Norton Ghost To perform Run As from Windows Vista On the Windows taskbar, click Start > All Programs > Norton Ghost > Norton Ghost. Click Yes when prompted to add the required privileges. Enter the password for an administrator account, and then click OK.

Page 107: Monitoring The Status Of Your Backups

Page 108: rescanning a computer's hard disk, page 109: monitoring backup protection from the status page.

• Page 110 Monitoring the status of your backups Monitoring backup protection from the Status page Backups calendar icons Table 10-2 Icon Description Icon states Represents a drive-based backup that This icon can appear in the following states: is configured to create a single, independent recovery point.
• Page 111 Monitoring the status of your backups Monitoring backup protection from the Status page Backups calendar icons (continued) Table 10-2 Icon Description Icon states Represents a file and folder backup. It This icon can appear in the following states: indicates that a file and folder backup is scheduled to occur on the day that it Indicates that the backup ran and that file and folder appears in the backup timeline.

Page 112: Configuring Norton Ghost To Send Snmp Traps

Page 113: about the norton ghost management information base, page 114: viewing drive details, page 115: improving the protection level of a drive, page 116: using event log information to troubleshoot problems.

• Page 117 Monitoring the status of your backups Using event log information to troubleshoot problems Log entries provide information about the success or failure of numerous actions that were taken by Norton Ghost or by a user. It offers a single view of all of the information and program error messages.
• Page 118 Monitoring the status of your backups Using event log information to troubleshoot problems...

Page 119: Exploring The Contents Of A Recovery Point

Page 120: exploring a recovery point through windows explorer, page 121: mounting a recovery point from windows explorer, page 122: using a search engine, page 123: unmounting a recovery point drive.

• Page 124 Exploring the contents of a recovery point Viewing the drive properties of a recovery point To view the drive properties of a recovery point In the Recovery Point Browser, in the tree panel, click the recovery point that contains the drive that you want to view. Select a drive.

Page 125: Managing Backup Destinations

Page 126: about drive-based backups, page 127: managing recovery points, page 128: deleting a recovery point set, page 129: making copies of recovery points, page 130: converting a recovery point to a virtual disk format.

• Page 131 Managing backup destinations Converting a recovery point to a virtual disk format VMware ESX Server 2.5 and 3.0 VMware Infrastructure 3 Microsoft Virtual Server 2005 R2 To convert a recovery point to virtual disk format On the Tools page, click Convert to Virtual Disk, and then click Next. Select the recovery point that you want to convert, and then click Next.
• Page 132 Managing backup destinations Converting a recovery point to a virtual disk format Click Browse to locate the folder in which you want to place the virtual disk image. If you select a network location, type your network credentials. “About network credentials” on page 66.

Page 133: Managing File And Folder Backup Data

Page 134: limiting the number of file versions to keep, page 135: automating management of backup data, page 136: moving your backup destination.

• Page 137 Managing backup destinations Moving your backup destination If you have file and folder backup data that you want to move to the new backup destination, click Move file backup data. The Move File Backup Data option is not available no file and folder backup data is found at the original backup destination.
• Page 138 Managing backup destinations Moving your backup destination...

Page 139: Recovering Files, Folders, Or Entire Drives

• Page 140 Recovering files, folders, or entire drives Recovering files and folders by using file and folder backup data Norton Ghost includes a search tool to help you locate the files that you want to recover. To recover files and folders by using file and folder backup data On the Home or Tasks page, click Recover My Files.

Page 141: Recovering Files And Folders By Using A Recovery Point

• Page 142 Recovering files, folders, or entire drives Recovering files and folders by using a recovery point Filename Lets you browse to another location, for example, an external (USB) drive or removable media to select a recovery point (.v2i) file. Select this option, and then do the following: Click Browse, locate and select a recovery point (.v2i file), and then click Open.

Page 143: Opening Files And Folders Stored In A Recovery Point

Page 144: recovering a secondary drive.

• Page 145 Recovering files, folders, or entire drives Recovering a secondary drive Do one of the following: To use the recovery point that is selected, click Next. Click Browse to select a different recovery point, and then click Next. If you need to access recovery points on a network that requires user authentication, enter your user name and password, and then click Next.
• Page 146 If the Retry option fails, click Ignore to tell Windows to attempt to force a lock on the drive. If Ignore failes, you might be prompted to insert the Symantec Recovery Disk and manually start the recovery environment so that you can complete the recovery. When the recovery is finished, the...

Page 147: About Lightsout Restore

Page 148: configuring lightsout restore.

• Page 149 You must install a license file. “Activating Norton Ghost later” on page 25. Insert your Symantec Recovery Disk CD into your CD-ROM drive, and then click Next. If necessary, specify the path to the CD-ROM drive in which you placed the Symantec Recovery CD, and then click Next.
• Page 150 Recovering files, folders, or entire drives About LightsOut Restore The files are copied from the Symantec Recovery Disk. After the files are copied, you receive a message that indicates that LightsOut Restore successfully installed. If you want to ensure that you can use the LightsOut feature when you need it, check the Test installed LightsOut Restore check box.

Page 151: Recovering A Computer

Page 152: starting a computer by using the recovery environment, page 153: configuring your computer to boot from a cd, page 154: preparing to recover a computer.

• Page 155 User's Guide. To locate the latest virus definitions Insert the Symantec Recovery Disk CD into the media drive of the computer. The installation program should start automatically. If the installation program does not start, on the Windows taskbar, click Start >...

Page 156: Checking Your Hard Disk For Errors

• Page 157 On the Home panel, click Recover My Computer. Note: If your recovery points are stored on a CD or DVD and you only have one CD/DVD drive, you can eject the Symantec Recovery Disk CD now. Insert the CD or DVD that contains your recovery points.
• Page 158 Recovering a computer Recovering a computer System Displays a list of all of the drives on your computer and shows any associated recovery points. You can also select a system index file (.sv2i). Select this option, and then do the following: Click Browse, locate and select a recovery point (.sv2i), and then click Open.
• Page 159 Recovering a computer Recovering a computer Partition type Sets the partition type as follows: Primary partition: Because hard disks are limited to four primary partitions, select this type if the drive will have four or less partitions. Logical partition: Select this type if you need more than four partitions.

Page 160: Restoring Multiple Drives By Using A System Index File

Page 161: recovering files and folders from the recovery environment.

• Page 162 Recovering a computer Recovering files and folders from the recovery environment If the Symantec Recovery Disk cannot locate any recovery points, you are prompted to locate one. In the Open dialog box, navigate to a recovery point, select one, and then click Open.

Page 163: Exploring Your Computer

• Page 164 To start the pcAnywhere thin host After you start the thin host from the Symantec Recovery Disk, it waits for a connection from a remote computer. You can connect to the thin host to remotely manage a recovery or to perform other tasks in the recovery environment. You must use Symantec pcAnywhere to connect to the thin host.
• Page 165 Recovering a computer Using the networking tools in the recovery environment On the client computer, in Symantec pcAnywhere, configure a remote connection item. For more information, see the Symantec pcAnywhere User's Guide. Note: You do not need to choose to automatically login to the host on connection.

Page 166: Mapping A Network Drive In The Recovery Environment

Page 167: viewing properties of recovery points and drives, page 168: viewing properties of a recovery point, page 169: about the support utilities.

• Page 170 Recovering a computer About the Support Utilities...

Page 171: Copying A Drive

Page 172: copying one hard drive to another hard drive, page 173: drive-to-drive copying options.

• Page 174 Option Description Disable SmartSector copying The SmartSector technology from Symantec speeds up the copying process by only copying the clusters and sectors that contain data. However, in a high-security environments, you might want to copy all clusters and sectors in their original layout, regardless of whether they contain data.

Page 175: Using A Search Engine To Search Recovery Points

• Page 176 Using a search engine to search recovery points Enabling search engine support Install a search engine You can download and install Google Desktop for free from the Internet. Visit desktop.google.com. “To install Google Desktop” on page 176. Enable Google Desktop support A Google plug-in for Norton Ghost is required before you can use Google Search to locate and recover files.

Page 177: Recovering Files Using Google Desktop's Search Desktop Feature

Page 178: if a file cannot be found using google desktop, page 179: index.

• Page 180 Index Driver Validation 27–28 drives cancelling the current operation 86 backup protection level 108 categories details about each 114 managing file types 39 improving protection levels of 115 checking computer agent services 97 protecting 108 command files recovering 139 running during a backup 66 restoring multiple using system index file 160 computer unmounting recovery point 123...
• Page 181 Index file and folder backup about 126 hard disk deleting files from 134 recovery of 139 recovering using backup data from 139 hard disks file and folder backup data recovering primary 156 backup destination 54 rescanning 108 default storage location 36 hard drives managing 133 copying one to another 172...
• Page 182 Index network RAM drives enabling throttling 38 not supported 21 network credentials recover computer rules when supplying 66 remotely 163 network services tasks to try first 154 configure connection settings 166 recovery get static IP address 166 about 139 starting in recovery environment (SRD) 163 cancelling 86 using in recovery environment (SRD) 163 computer (C drive) 151...
• Page 183 97 supported 20 Support Utilities 169 reports, log file 99 sV2i files 161 requirements Symantec Backup Exec Web Retrieve system 19 configuring with backups 122 rescanning disks 108 use to search for recovery points 175 restarting agent 100...
• Page 184 Index system drive Windows Vista recovering 27–28 support for 14, 19 system index file using to restore multiple drives 160 system requirements 19 System Restore Wizard 161 system tray icon adjusting default settings 38 show or hide 38 show or hide error messages 38 show or hide status messages 38 tabs Events and log file 99...

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Download the latest version of Symantec Ghost Solution Suite

Article id: 175846, updated on:, issue/introduction.

Learn how to download the latest version of Ghost Solution Suite.

Note: Symantec's FileConnect and MySymantec software download portals haves been decommissioned; software downloads are now available through Broadcom Download Center.

Main product landing page for product documentation: Ghost Solution Suite

The latest version 

Ghost Solution Suite 3.3 RU11 　Released June 20, 2023

How to download the products

• Go to  Download .
• Under "Products", you should see "Ghost Solution Suite".

• Click on Cloud icon. The "Download has started" page will appear.

Description

• Regarding the Ghost Standard Tools

It is imaging tools by using boot disks. The Ghostcast Server which is network distribution tool is also included.

• Regarding the Ghost Solution Suite

You can manage client computer and run various jobs on management console. The imaging function is included as the function of one of jobs.

Attachments

Symantec™ Ghost Solution Suite 3.3 Installation and Upgrade guide Symantec™ Ghost Solution Suite 3.3 Installation and Upgrade guide

Legal Notice Copyright © 2018 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party (“Third Party Programs”). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Legal Notice Appendix to this Documentation or TPIP ReadMe File accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq. "Commercial Computer Software and Commercial Computer Software Documentation," as applicable, and any successor regulations, whether delivered by Symantec as on premises or hosted services. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation 350 Ellis Street Mountain View, CA 94043 https://www.symantec.com Symantec Support

All support services will be delivered in accordance with your support agreement and the then-current Enterprise Technical Support policy. Knowledge Base Articles and Symantec Connect Before you contact Technical Support, you can find free content in our online Knowledge Base, which includes troubleshooting articles, how-to articles, alerts, and product manuals. In the search box of the following URL, type the name of your product: https://support.symantec.com Access our blogs and online forums to engage with other customers, partners, and Symantec employees on a wide range of topics at the following URL: https://www.symantec.com/connect Technical Support and Enterprise Customer Support Symantec Support maintains support centers globally 24 hours a day, 7 days a week. Technical Support’s primary role is to respond to specific queries about product features and functionality. Enterprise Customer Support assists with non-technical questions, such as license activation, software version upgrades, product access, and renewals. For Symantec Support terms, conditions, policies, and other support information, see: https://entced.symantec.com/default/ent/supportref To contact Symantec Support, see: https://support.symantec.com/en_US/contact-support.html Contents

Symantec Support ...... 4

Chapter 1 Introducing Ghost Solution Suite 3.3 ...... 7 About Ghost Solution Suite ...... 7 Components of Ghost Solution Suite ...... 7 Things to know ...... 8

Chapter 2 Installing Ghost Solution Suite Server ...... 10 Installing Ghost Solution Suite Server ...... 12 Registering Ghost Solution Suite ...... 13 Platform Support for Ghost Solution Suite 3.x ...... 13 System requirements for installing Ghost Solution Suite ...... 14 Installing the Ghost Standard tools from the installer ...... 19 Browsing to the Ghost Recovery kit ...... 21 Ghost Solution Suite Server components ...... 22 Ghost Solution Suite Console ...... 22 Ghost Solution Suite Server ...... 23 Ghost Solution Suite Database ...... 24 Support for multiple database instances ...... 25 Deployment Share or eXpress Share ...... 25 PXE server ...... 26 Simple install for Ghost Solution Suite Server ...... 27 Custom install for Ghost Solution Suite Server ...... 29 Thin client install ...... 32 Component install ...... 34 Installing Ghost Solution Suite Agents ...... 37 Client connectivity and network adapters ...... 38 Installing the Ghost Solution Suite agent ...... 39 Remote agent installer ...... 39 Enter administrator account information ...... 39 Specify install directory ...... 40 Automatically add to a group ...... 40 Select computers on the network ...... 40 Change settings ...... 41 Get server security key ...... 41 Contents 6

Installing Ghost Solution Suite agent for Windows ...... 41 Scripted installation of Ghost Solution Suite agent ...... 41 Using remote agent installer ...... 45 Installing Ghost Solution Suite agent on Linux ...... 45 Installing Ghost Solution Suite agent on Mac computers ...... 47 Installing the automation agent ...... 48 Installation help ...... 48 Installing Ghost Solution Suite Server ...... 49 Ghost Solution Suite Server install ...... 49 Ghost Solution Suite Database install ...... 50 PXE server install ...... 51 Client connection to server ...... 51 Installing components ...... 52 Ghost Solution Suite Database authentication ...... 52 Add components ...... 52

Chapter 3 Upgrading to Ghost Solution Suite 3.3 ...... 53 Supported upgrade paths for Ghost Solution Suite 3.3 ...... 53

Appendix A Troubleshooting tips ...... 58 Troubleshooting tips ...... 58 Chapter 1

Introducing Ghost Solution Suite 3.3

This chapter includes the following topics:

■ About Ghost Solution Suite

■ Components of Ghost Solution Suite

■ Things to know

About Ghost Solution Suite Symantec Ghost Solution Suite is a deployment, system management, and computer imaging software solution. With Ghost Solution Suite you can migrate software and migrate client systems to the latest operating system . Symantec's Ghost Solution Suite introduces the Deployment Solution 6.9 console and core capabilities to Symantec Ghost Solution Suite. See “Components of Ghost Solution Suite” on page 7.

Components of Ghost Solution Suite You can install all the Ghost Solution Suite components on the same computer or distribute them across multiple computers, depending on the environment. Following are the components of Ghost Solution Suite:

■ Ghost Solution Suite Console

■ Ghost Solution Suite Server

■ Ghost Solution Suite database

■ Ghost Solution Suite share Introducing Ghost Solution Suite 3.3 8 Things to know

■ PXE server

■ Installing Ghost Solution Suite agent

■ Sysprep See “Ghost Solution Suite Server components” on page 22. See “Installing Ghost Solution Suite Server” on page 12.

Things to know The following table lists the important things that you must know when you upgrade to Ghost Solution Suite from previous versions of Ghost Solution Suite:

Table 1-1 Ghost Solution Suite

Item Particulars

Default logon credentials after Scripted OS Install After running the Scripted OS Install task on a task computer, the default logon credentials are set as follows: User name: Symantec Password: Symantec Earlier the default logon credentials were set to as follows: User name: Altiris Password: Altiris

Cannot connect to the DAgent. After booting into the Windows preboot environment, an error stating unable to connect to DAgent is displayed. Workaround: Edit the aclient.inp and add the following parameter value in the file: Transportuse=1

Scripted OS Install task for Windows XP For the detailed steps on running the Scripted OS Install task, refer to the following connect article: http://www.symantec.com/connect/articles/ Introducing Ghost Solution Suite 3.3 9 Things to know

Table 1-1 Ghost Solution Suite (continued)

Change of IP address of Ghost Solution Suite Change in IP address of Ghost Solution Suite Server affects PXE functionality and database Server affects PXE functionality and database services. services. For more information on how to change a Ghost Solution Suite server’s IP address, refer to the following article: HOWTO80637

Prerequisites for DAgent installation The prerequisites for installing DAgent are as follows:

■ Firewall and antivirus must be turned off. If you must have them ON, ensure that they are configured with the required port as open to install the DSAgent. ■ UAC must be turned off on the computers that are installed with Windows Vista and above versions. You can turn on the UAC after installing the DAgent.

Prerequisite for installation of the following: UAC and the firewall must be turned off.

■ Ghost Solution Suite Server You can turn on the UAC and the firewall after ■ iPXE installation is complete. ■ Web Console To turn off the User Account Control: Run all administrators in Admin Approval Mode policy, follow the following steps:

■ In the command prompt, run secpol.msc ■ Navigate to the Local Policies. ■ Select the Security Options. ■ Open the User Account Control: Run all administrators in Admin Approval Mode policy and select the Disable option. Chapter 2

Installing Ghost Solution Suite Server

■ Installing Ghost Solution Suite Server

■ Platform Support for Ghost Solution Suite 3.x

■ System requirements for installing Ghost Solution Suite

■ Installing the Ghost Standard tools from the installer

■ Browsing to the Ghost Recovery kit

■ Ghost Solution Suite Server components

■ Ghost Solution Suite Database

■ Support for multiple database instances

■ Deployment Share or eXpress Share

■ Simple install for Ghost Solution Suite Server

■ Custom install for Ghost Solution Suite Server

■ Thin client install

■ Component install Installing Ghost Solution Suite Server 11

■ Installing Ghost Solution Suite Agents

■ Client connectivity and network adapters

■ Installing the Ghost Solution Suite agent

■ Remote agent installer

■ Enter administrator account information

■ Specify install directory

■ Automatically add to a group

■ Select computers on the network

■ Change settings

■ Get server security key

■ Installing Ghost Solution Suite agent for Windows

■ Scripted installation of Ghost Solution Suite agent

■ Using remote agent installer

■ Installing Ghost Solution Suite agent on Linux

■ Installing Ghost Solution Suite agent on Mac computers

■ Installing the automation agent

■ Installation help

■ Ghost Solution Suite Server install

■ Ghost Solution Suite Database install

■ PXE server install

■ Client connection to server

■ Installing components

■ Ghost Solution Suite Database authentication

■ Add components Installing Ghost Solution Suite Server 12 Installing Ghost Solution Suite Server

Installing Ghost Solution Suite Server Ghost Solution Suite Server is a flexible, scalable computer deployment and management system that can be installed and configured on a single computer, or installed across several computers to distribute processing for large enterprise environments. You can run a Simple install to position all Ghost Solution Suite Server Components on a single computer (most frequently used), or plan and perform a Custom install to distribute installation of components across separate computers in the site. See “Ghost Solution Suite Server components” on page 22. After installing Ghost Solution Suite Server components, you can remotely install Ghost Solution Suite Agents on all types of computer resources across your organization: laptops, servers, and so on. Windows computers and Linux computers can be managed as a unified environment, with each client communicating through its own Ghost Solution Suite agent to update inventory data and react to Ghost Solution Suite Server commands and deployment tasks. Pre-requisites check The pre-requisite checks let you view the compliance of the computer for installing Ghost Solution Suite. Following are the pre-requisites that are checked:

■ Check Checks for installation prerequisites and displays the GSS IRC (Ghost Solution Suite Install Readiness Check) summary.

Server Check Summary GSS is supported on Server OS only. GSS requires the logged on user to be part of local administrator group. GSS requires the UAC to be disabled

DB CHECK SUMMARY Checks if database is present

GSS Web Console and iPXE Check Summary The Web Console logged on user should have access to the GSS Database. Ensure IIS has "ASP.NET Impersonation" and "Windows Authentication" installed. Ensure IIS has all "ASP.NET" allowed under "ISAPI and CGI Restrictions".

PORT CHECK SUMMARY Following ports are checked: ■ 402,405,406,407,505,3829,4949,4950 ■ 37,49,53,67,68,69,

■ Summary Installing Ghost Solution Suite Server 13 Platform Support for Ghost Solution Suite 3.x

Displays the summary of previous installation of Ghost Solution Suite on the computer. Select one of the following methods for installing a Ghost Solution Suite Server system:

■ Simple install for Ghost Solution Suite Server Install all components on local computer. See Simple install for Ghost Solution Suite Server

■ Custom install for Ghost Solution Suite Server Installs components on remote or local computers and lets you customize options. See Custom install for Ghost Solution Suite Server

■ Thin client install Installs GSS Thin client view. See Thin client install

■ Component install Installs additional Ghost Solution components. See Component install

■ Ghost Standard Tools Launches the Symantec Ghost Standard Tools installer that lets you install the Symantec Ghost Standard Tools. See “Installing the Ghost Standard tools from the installer” on page 19. To install Ghost Solution Suite Agents on the client computer, refer to the following section: See “Installing Ghost Solution Suite Agents” on page 37.

Registering Ghost Solution Suite You can view the status of the licenses of Ghost Solution Suite and add the license file from the Symantec Ghost Solution Suite Registration menu which is present under the Help > Register.

Table 2-1 Symantec Ghost Solution Suite Registration

Field Description

License Summary Displays the number of Server Nodes and Customer Nodes

License Information Displays Ghost Solution Suite and the current installed version. Displays the total count of the licenses.

License File Browse to the location of the SLF license file.

Platform Support for Ghost Solution Suite 3.x To view the list of supported platforms, refer to the following article: Installing Ghost Solution Suite Server 14 System requirements for installing Ghost Solution Suite

Platform Support Matrix

System requirements for installing Ghost Solution Suite The following list includes the minimum system requirements for installing Ghost Solution Suite: System requirements for installing Ghost Solution Suite:

■ Ghost Solution Suite (GSS) Agent GSS Agents require network connectivity and around 9 MB disk space. Other system requirements are the same as the host operating system.

■ Ghost Solution Suite Server Symantec recommends running the GSS Server components on a modern, dedicated server with Pentium 4 processor and 2GB of RAM.

■ Computers hosting additional PXE servers and file shares should meet the requirements of the operating system hosting these components.

■ Automation Requirements Microsoft recommends 512 MB of memory for computers booting WinPE. At a minimum, you should have 384 MB to avoid boot errors.

■ If the SQL Server 2014 Express database is installed from within the Ghost Solution Suite installer, then .NET framework 3.5 must be installed. For more information on system requirements for installing SQL Server 2014 Express, see the following URL: microsoft.com

Note: If you face an error while installing SQL Server Express, Symantec recommends checking if all the Windows updates are installed.

■ For WinPE 5.1, .NET 4.5 Framework should be installed before importing the Windows ADK 8.1. For more information, please refer to the following article: HOWTO124262

■ The Ghost Solution Suite user should be part of the local administrator group on all the computers on which you want to install Ghost Solution Suite.

■ Firewall must be disabled on all the computers on which you want to install Ghost Solution Suite. Installing Ghost Solution Suite Server 15 System requirements for installing Ghost Solution Suite

■ User Account Control (UAC) must be disabled on all the computers on which you want to install Ghost Solution Suite.

■ Local security policy must be disabled on all the computers on which you want to install Ghost Solution Suite. To turn off User Account Control: Run all administrators in Admin Approval Mode policy, follow the following steps:

■ In the command prompt, run secpol.msc

■ Navigate to the Local Policies.

■ Select the Security Options.

■ Open the User Account Control: Run all administrators in Admin Approval Mode policy and select the Disable option.

■ The Remote Registry service should be running on the remote computers where you plan to install Ghost Solution Suite Component. Prerequisites for installing the Web Console. Following are the prerequisites for installing Ghost Solution Suite Web Console:

■ Ghost Solution Suite Server version 3.3 must be installed on the computer on which you want to install the Web Console.

■ Supported operating systems:

■ Windows Server 2008 R2

■ Windows Server 2012

■ Windows Server 2012 R2

■ Windows Server 2016

■ The install user should be a local administrator on the Ghost Solution Suite Server.

■ IIS Server version 7.5 or higher must be installed with the following components and should be in the enabled state:

■ ASP.NET Impersonation

■ Windows Authentication

■ SAPI and CGI Restriction installed and enabled for ASP.NET To install IIS and enable components, refer to the following section: See the section called “Installing IIS Server and configuring the components” on page 16.

■ .NET framework 4.5.1 must be installed.

■ Currently, it is recommended to use Ghost Solution Suite Web Console with the latest version of the following browsers: Installing Ghost Solution Suite Server 16 System requirements for installing Ghost Solution Suite

■ Google Chrome browser

■ Microsoft Internet Explorer

■ Mozilla Firefox Installing IIS Server and configuring the components To install the Ghost Solution Suite Web Console, you must install IIS Server 7.5 or above on the Ghost Solution Suite Server. To install IIS Server, refer to the following URL: https://docs.microsoft.com/

Note: Ensure that ASP.NET Impersonation, Windows Authentication, and ISAPI and CGI Restriction are installed and enabled for ASP.NET while you install the IIS server.

The Ghost Solution Suite Web Console installer enables the IIS components while installing the Web Console. However you can also manually enable the IIS components. Following procedure lists the steps that you must follow to enable the listed IIS components manually: Installing Ghost Solution Suite Server 17 System requirements for installing Ghost Solution Suite

To enable IIS components for Ghost Solution Suite Web Console 1 In the IIS Server, navigate to Default Web Site > Authentication and enable the ASP.Net Impersonation and Windows Authentication.

2 At the Ghost Solution Suite Server level, navigate and select ISAPI and CGI Restrictions. Installing Ghost Solution Suite Server 18 System requirements for installing Ghost Solution Suite

3 Ensure that the latest version of ASP.net is set to Allowed.

Ports and Protocols used in Ghost Solution Suite The following table lists the ports that are used in Ghost Solution Suite:

Table 2-2 Ports used in Ghost Solution Suite

Component Service Port(s) Protocol Where is this Is this port port connected? configurable?

PXE MTFTP MTFTP 69 UDP PXE Client No

1758 UDP (Multicast) PXE Client Yes [Configure by editing PXE.ini 1759 file]

File Transfer TFTP 1025 to 5000 UPD/TCP Yes

PXE Server PXE Server 67 UDP PXE Client No

68 UDP PXE Client No

4011 UDP PXE Client No iPXE PXE Server 4433 TCP PXE Server No

PXE Manager PXE Manager 405 TCP PXEConfig Yes [Configure by editing RPC.ini file]

406 TCP PXECfg Service Yes [Configure by editing RPC.ini file]

PXECfg Service PXECfg Service 407 TCP PXE Server and Yes [Configure by PXE MTFTP editing RPC.ini file] Installing Ghost Solution Suite Server 19 Installing the Ghost Standard tools from the installer

Table 2-2 Ports used in Ghost Solution Suite (continued)

DB Management DB Management 505 TCP Win32 console, Yes (mm) Service axengine, pxemanager

Ghost Solution Axengine 402 TCP/UDP Agents, Yes Suite Server (multicast) pxeserver, DataManager, PXEManager

Linux Agent ADLagent 415

AClient AClient 402

PCT Real-time 4949 Destination Agents 3829

Note: To configure the file transfer port, in the Ghost Solution Suite console to use a specific port, navigate to Tools > Options > Global tab. Check the Client/Server file transfer port check-box and set the dedicated port that you want to use.

For more information, refer to the following article: Ports and Protocols

Installing the Ghost Standard tools from the installer Ghost Solution Suite lets you install the Ghost Standard tools from the link that is provided in the installer. The Ghost Standard tools include the following:

■ Boot Disk Creator.exe

Note: If you run BootWiz.exe for first time after fresh installation of Ghost Solution Suite 3.3, then you must right-click and open the application with Run As Administrator option. Installing Ghost Solution Suite Server 20 Installing the Ghost Standard tools from the installer

■ Ghost Explorer x64.exe

■ Ghost Explorer x86.exe

■ GhostCast Server.exe

■ Ghost32.exe

■ Ghost64.exe The Ghost Standard tools are installed at the following location and are accessible from the Start menu:

/Program Files(x86)/Symantec/Ghost

Note: Symantec recommends not to install the Ghost Standard Tools 3.0 or later on the default recommended path of a computer that has Ghost Solution Suite 2.5. Installing on the default path overwrites the Ghost Solution 2.5 tools and conflicts with the Ghost 2.5 Console.

To install Ghost Standard tools 1 Start the computer and log on using the administrator account you created for the Ghost Solution Suite Server. 2 Launch the appropriate Symantec Ghost Solution Suite installation file and follow the setup steps. 3 The Symantec Packager Self-Extracting Executable Options dialog appears. 4 Select the Use current temp folder option to use the current temporary folder to download installation files or the Extract to a specific folder option to set a path to an existing folder to download the installation files. 5 Click Extract and Execute App to extract and execute the application immediately. The default extraction directory is C:\DSSetup. You may have to wait for some time while Symantec Packager extracts files from this archive.

Note: Click Extract Only to only extract the application and execute the application later. You must run the axInstall.exe file to start the installation.

6 In the Ghost Solution Suite Server Install Configuration dialog, click on Ghost Standard Tools. Installing Ghost Solution Suite Server 21 Browsing to the Ghost Recovery kit

7 In the Symantec Ghost Standard Tools wizard, the default path where the Ghost Standard Tools executables are installed is displayed as follows:

C:\Program Files(x86)\Symantec\Ghost

To change the path where the Ghost Standard Tools executables are installed, click on Change.... 8 Click Next >. 9 Click Install.

Browsing to the Ghost Recovery kit The Ghost Solution Suite lets you browse to the Ghost Recovery Tool kit at the following location: :\DSSetup\Ghost_recovery_Kit.zip Symantec Ghost Recovery Kit is a suite of tools designed for original equipment manufacturers (OEMs) and value-added resellers (VARs). It adds tools and functionality to the applications included in Symantec Ghost Solution Suite. Symantec Ghost Recovery Kit includes the following tools:

■ GhostOEM32 GhostOEM32 is a Win32 version of GhostOEM and is designed to run on Microsoft Windows Preinstallation Environment (WinPE).

■ GhostOEM64 GhostOEM32 is a Win64 version of GhostOEM and is designed to run on Microsoft Windows Preinstallation Environment (WinPE).

■ PQIDeploy PQIDeploy is an OEM version of Symantec ImageCenter that provides restore-only capabilities. It contains the full scripting capabilities that are included in ImageCenter. It does not include any graphical user interface (GUI). All commands are specified in a script command file.

■ SRFixMbr The System Recovery Fix MBR executable installs the Boot Partition Selector in the Master Boot Record (MBR). The Boot Partition Selector requests which partition the end user wants to launch when the computer is booted from the primary hard drive. If no response is made within the timeout interval, then the user partition is launched. Alternatively, the end user can launch the recovery partition. The end user can access the recovery partition only through the Boot Partition Selector. Installing Ghost Solution Suite Server 22 Ghost Solution Suite Server components

Ghost Solution Suite Server components The Ghost Solution Suite Server system includes the following components:

■ Ghost Solution Suite Console See “Ghost Solution Suite Console” on page 22.

■ Ghost Solution Suite Server See “Ghost Solution Suite Server” on page 23.

■ Ghost Solution Suite Database See “Ghost Solution Suite Database” on page 24.

■ eXpress Share See “Deployment Share or eXpress Share ” on page 25.

■ PXE server See “PXE server” on page 26.

■ DHCP Server (not an Symantec product)

■ Installing Ghost Solution Suite agents

■ Sysprep You can install all these components on the same server or distribute them across multiple servers, depending on the environment.

Ghost Solution Suite Console The Ghost Solution Suite Console is the Win32 user interface for Ghost Solution Suite. You can install this Windows console on servers across the network to view and manage resources from different locations. In addition, from this console, you can access the Ghost Solution Suite Database on other Ghost Solution Suite Server systems to manage sites across the enterprise. See “Ghost Solution Suite Database” on page 24. The Ghost Solution Suite Console communicates with the Ghost Solution Suite Database and Deployment services. In a Simple Install for Ghost Solution Suite Server, the Ghost Solution Suite Console is installed on the same computer similar to all other components. In a Custom Install for Ghost Solution Suite Server, you must ensure that a connection is available to these computers and security rights are set. You must have administrative rights on any computer running the Ghost Solution Suite Console. See “Simple install for Ghost Solution Suite Server” on page 27. See “Custom install for Ghost Solution Suite Server” on page 29. Installing Ghost Solution Suite Server 23 Ghost Solution Suite Server

Ghost Solution Suite Server Ghost Solution Suite Server controls the flow of the work and information between the managed computers and the other Ghost Solution Suite Server components (Ghost Solution Suite Console, Ghost Solution Suite Database, and the eXpress Share). Managed computers connect and communicate with the Ghost Solution Suite Server to register inventory and configuration information and to run deployment and management tasks. The computer and deployment data for each managed computer is stored in the Ghost Solution Suite Database.

Note: To view, start, or stop Ghost Solution Suite Server, go to the Symantec Server services in your Windows Manager.

Managed computers require access to the Ghost Solution Suite Server at all times, requiring that you have administrative rights on the computer running the Ghost Solution Suite Server.

Create a user account to run the Ghost Solution Suite Server. The service runs as a logged-on user, not as a system account. You must create this account on all Ghost Solution Suite Server computers. The account must have full rights to the eXpress Share. The account must have a non-expiring password. See “Deployment Share or eXpress Share ” on page 25.

Assign a static IP address to the Ghost Solution Suite Server computer. Other components cannot connect to the Ghost Solution Suite Server if you use DHCP and dynamically change the IP address.

To install the Ghost Solution Suite Server on a remote computer, the default administration shares must be present. Restore any shares that have been removed before you install the Ghost Solution Suite Server.

Note: It is easier to create an administrative account using the same name and password on all computers than to use the existing name and password of each account.

Most packages (Personality Packages, and .MSI files) pass through the Ghost Solution Suite Server. Therefore, if you store these files on the Ghost Solution Suite Server, the deployment of these packages is faster. Image files, however, are sent directly from the eXpress Share to the client computer when you run an imaging task. Installing Ghost Solution Suite Server 24 Ghost Solution Suite Database

See “Ghost Solution Suite Server components” on page 22.

Ghost Solution Suite Database Refer to the following article for the list of supported SQL versions on which you can install the Ghost Solution Suite Database. https://support.symantec.com/en_US/article.HOWTO111528.html

Note: In Ghost Solution Suite 3.0 and later, if you have already set up multiple instances of the Microsoft SQL Server, you can identify a specific instance using this format: \express. Example: If you have a clustered Microsoft SQL Server named SQLClusterSvr to manage multiple Ghost Solution Suite systems on different network segments, you can enter the name SQLClusterSvr\salesSegment or SQLClusterSvr\marketingSegment during the Ghost Solution Suite Server setup, depending on the previously established database instance. This feature is supported in the silent install .INI file and the GUI install executable.

The database maintains the following information about the managed computers:

■ Hardware. RAM, asset tag, and serial numbers

■ General Information. Computer name and MAC address

■ Configuration. TCP/IP, Microsoft networking, and user information

■ Applications. The installed applications and information about these applications, such as the name of the application, publisher, and product ID

■ Services. Installed Windows services

■ Devices. Installed Windows devices, such as network adapter, keyboard, and monitors

■ Location information. Contact name, phone, email, department, mail stop, and site The Ghost Solution Suite Server Database also contains jobs and other data used to manage your computers.

Note: You can install a single Ghost Solution Suite Database in each Ghost Solution Suite Server system-you cannot have two databases storing data for a single computer. If the computer you are installing the database on has an existing Microsoft SQL Server™, the Ghost Solution Suite Database is added to that instance of the database engine. Installing Ghost Solution Suite Server 25 Support for multiple database instances

Support for multiple database instances In Ghost Solution Suite 3.0 and later, you can identify a named instance of the Microsoft SQL Server when installing Ghost Solution Suite. You can now identify other named instances of Microsoft SQL Servers instead of accessing only the default instance. This feature lets you identify and run multiple databases from one clustered Microsoft SQL Server to manage multiple sites or network segments. This feature is supported in the silent install .INI file and the GUI install executable. Ghost Solution Suite also supports a different name for the Ghost Solution Suite Database instead of the default name, eXpress. See “Custom install for Ghost Solution Suite Server” on page 29. See “Ghost Solution Suite Server components” on page 22.

Deployment Share or eXpress Share The eXpress Share is a file server or shared directory where Ghost Solution Suite program files and packages are stored. The eXpress Share can be a shared directory (default Simple install in Program Files\ Altiris\eXpress\Deployment Server) or another file server (in the Custom install, you can assign a Microsoft Windows or Novell NetWare file server). eXpress Share is where you store image files, registry files, .MSI packages, Personality Packages, script files, and more. When you are deploying or managing a computer, the Ghost Solution Suite Server stores and retrieves these packages from the eXpress Share as needed.

If you want to install Ghost Solution Suite on a remote file server (not the computer where you are running the install program), create a share (or give Read/Write rights for NetWare) on the file server where you want to install the Ghost Solution Suite Server. This share must allow access to all other components, including managed computers and the user account that runs the Ghost Solution Suite Server. You must create this share before you begin installing. If you are not installing on a remote computer, you can select the option to create the share during the installation.

Note: You can install only one eXpress Share for each Ghost Solution Suite Server system. However, if the eXpress Share 's hard drive gets full, other computers can be used as additional backup storage points. In some cases, other systems emulating a Microsoft or NetWare environment can be used as the eXpress Share. Installing Ghost Solution Suite Server 26 PXE server

PXE server The PXE Server provides service to client computers on a subnet. When the Ghost Solution Suite Server sends a deployment job, the client computer receives a request to boot to automation and the PXE-enabled computers connect to the first PXE Server that they discover, which communicates with the Ghost Solution Suite Server and the client computers. For list of supported operating system on which you can install a PXE Server, refer to the following article: https://support.symantec.com/en_US/article.HOWTO111528.html The PXE Server also functions on the same protocols as a standard DHCP Server, so you can place the PXE Server wherever you would place a DHCP server. You can also install as many PXE Servers as required in your system, but you must also install a DHCP Server. The PXE Server sends a boot menu option list to the client when the computer performs a PXE boot. The deployment job, which contains at least one automation task, uses the default automation environment or the environment specified by a user who has the permission to create a deployment job. Use the boot menu option to request the PXE Server for the boot menu files and download the boot menu files from the PXE Server to the client computer's RAM storage. The client computer always boots according to the request and reply communications taking place between the Deployment and PXE Servers. Ghost Solution Suite supports Linux, and Windows PreInstallation Environment (WinPE) as pre-boot environments. These options let you create a single job, but may contain multiple automation tasks. The default automation environment (the first pre-boot operating system files installed during the Ghost Solution Suite installation) is used for Initial Deployment, unless you specify otherwise. See Boot Disk Creator Help and see PXE Configuration Utility Help. DHCP Server The DHCP (Dynamic Host Configuration Protocol) server is a server set up to assign TCP/IP addresses to the client computers. This server is not a Symantec product, but is required if you want to use the PXE Server. We recommend that you use DHCP to manage the TCP/IP address in your network, whether you use PXE or not. This greatly reduces the amount of time required to set up and manage your computers. See “Ghost Solution Suite Server components” on page 22. Installing Ghost Solution Suite Server 27 Simple install for Ghost Solution Suite Server

Simple install for Ghost Solution Suite Server The Simple Install option places all the Ghost Solution Suite Server Components - Ghost Solution Suite Server, Ghost Solution Suite Console, eXpress Share, and Ghost Solution Suite Database - on the same computer. See “Ghost Solution Suite Server components” on page 22. To run a simple install 1 Start the server and log on using the administrator account you created for the Ghost Solution Suite Server. See “PXE server” on page 26. 2 Launch the appropriate Symantec Ghost Solution Suite Server installation file and follow the setup steps. The Symantec Packager Self-Extracting Executable Options dialog appears.

Note: Symantec recommends running the installer with admin rights.

3 Select the Use current temp folder option to use the current temporary folder to download installation files or the Extract to a specific folder option to set a path to an existing folder to download the installation files. 4 Click Extract and Execute App to extract and execute the application immediately.

The default extraction directory is C:\DSSetup. You may have to wait for some time while Symantec Packager extracts files from this archive.

5 Select the Simple Install option from the installation types listed in the Ghost Solution Suite Server Install Configuration dialog. 6 Click Yes on the Software License Agreement page. 7 Enter the following information on the Ghost Solution Suite Share Information page:

■ In the File Server path field, enter or browse to the path to install the Ghost Solution Suite Server program files. The default path is C:\Program Files(x86)\Altiris\eXpress\Deployment Server.

■ Select the Create Ghost Solution Suite Share option to create a eXpress Share on the computer. The eXpress Share lets you store files on the computer and run Ghost Solution Suite Server system applications. Installing Ghost Solution Suite Server 28 Simple install for Ghost Solution Suite Server

See “Deployment Share or eXpress Share ” on page 25.

■ Browse and select the licence file.

■ You must enter an administrator user name and password for the Ghost Solution Suite Server. This account must already exist on the eXpress Share and the Ghost Solution Suite Server. By default, the name you are currently logged on as appears. If you use a domain account, enter the domain and the user name (Example: Domain1\administrator).

Note: If a previous installation of the Ghost Solution Suite Database is detected, an axinstall prompt appears, asking whether you want to preserve or overwrite the existing database. Click Yes to preserve the data in your Ghost Solution Suite Database.

8 Click Install to install the listed components, or click Back to modify the settings before starting the installation. The installation process begins and can take several minutes. The Installation Information Summary page appears after the installation completes.

Note: If you are upgrading your installation, the message Do you want to replace the share? appears. Click Yes and continue. If you click No, a message appears, stating that the share is already in use and you need to manually set the share to point to the correct directory. Click OK.

9 (Optional) You can select the following option to install agents. Installing Ghost Solution Suite Server 29 Custom install for Ghost Solution Suite Server

■ Remotely install Ghost Solution Suite agent (Windows Vista, 2008 or later only). Select this option if you want to push the Ghost Solution Suite agent to computers running Windows Vista, Windows 2008, or later operating systems. 10 Click Finish. You have successfully completed a Simple Install for a Ghost Solution Suite Server system. Click the Ghost Solution Suite Console icon on your desktop to view all the computer resources running Ghost Solution Suite Agents configured for your Ghost Solution Suite Server.

Note: Antivirus applications can delete service .EXE files or can disable services.

Example: When you run the Ghost Solution Suite Server Win32 Console, the "Unable to connect to the Symantec Ghost Solution Suite Server Management Server. Please ensure this service is started and running currently." error appears. This occurs because the service files are deleted by the antivirus application during scanning. To resolve this issue, disable the antivirus software and reinstall the Ghost Solution Suite Server. See “Custom install for Ghost Solution Suite Server” on page 29.

Custom install for Ghost Solution Suite Server The Custom Install option lets you distribute all the Ghost Solution Suite Server Components - Ghost Solution Suite Server, Ghost Solution Suite Console, eXpress Share, and Ghost Solution Suite Database - on different computers. You can install Ghost Solution Suite Server on an existing SQL Server. See “Ghost Solution Suite Server components” on page 22. To run a custom install 1 Start the server and log on as the administrator account you created for the Ghost Solution Suite Server.

2 Launch the appropriate Symantec Ghost Solution Suite Server installation file and follow the setup steps. The Symantec Packager Self-Extracting Executable Options dialog appears. 3 Click the Use current temp folder option to use the current temporary folder to download installation files or the Extract to a specific folder option to set a path to an existing folder to download the installation files. Installing Ghost Solution Suite Server 30 Custom install for Ghost Solution Suite Server

4 Click Extract and Execute App to extract and execute the application immediately.

Note: (Optional) Click Extract Only to only extract the application and execute the application later. You must run the axInstall.exe file to start the installation.

5 Select the Custom Install option from the installation types listed in the Ghost Solution Suite Server Install Configuration dialog if any of the following conditions exist:

■ You are using the NetWare file server as a eXpress Share.

■ You are managing many computers and require a distributed architecture to meet bandwidth restrictions and other design requirements. 6 Click Install. Click Yes on the Software License Agreement page. 7 Enter the following information on the Ghost Solution Suite Share Information page:

■ Select the Create Ghost Solution Suite Share option to create a eXpress Share on the computer. The eXpress Share lets you store files on the computer and run Ghost Solution Suite Server system applications. The eXpress Share can exist on a Microsoft Windows server or Novell NetWare server.

Note: You can only create the share if it is on a Microsoft Windows Server; the Novell share should already be set up. See “Deployment Share or eXpress Share ” on page 25.

■ Browse and select the (.SLF) license file.

8 Enter the following information on the Ghost Solution Suite Server Information page:

■ Select the computer where you want to install the Ghost Solution Suite Server. You can install the Ghost Solution Suite Server on the local computer or on a remote computer. The IP address and the port information for the selected computer are displayed by default.

■ Enter the path where you want to install the Ghost Solution Suite Server.

■ You must enter an administrator user name and password for the Ghost Solution Suite Server. This account must already exist on the eXpress Share and the Ghost Solution Suite Server. By default, the name you are currently logged on as appears. If you use Installing Ghost Solution Suite Server 31 Custom install for Ghost Solution Suite Server

a domain account, enter the domain and the user name (Example: Domain1\administrator). (See “Installing Ghost Solution Suite Server” on page 12.) Click Next. 9 Enter the Ghost Solution Suite Database information and click Next.

■ Specify the Microsoft SQL Server Instance where you want to install the database.

Note: If you have already set up multiple instances of the Microsoft SQL Server, you can identify a specific database instance in this field using the format: \ .

■ Depending upon the selection of the SQL Server instance, the default port at which the selected instance is listening appears in the SQL Port Number field. You can edit the port number if you have manually entered the SQL Server name or if the port number does not appear automatically due to some firewall restriction.

■ You can enter a name other than eXpress in the Database Name field.

10 Select the type of Ghost Solution Suite Database authentication to be used. You must enter the user name and password if you want to use SQL Server authentication.

Note: You cannot use the remote SQL database with NT authentication on a remote computer if you do not have administrative rights on the computer.

Click Next.

11 Specify how you want to connect your managed computer to the Ghost Solution Suite Server by selecting one of the following options.

■ Select the Connect directly to Ghost Solution Suite Server option and enter the Ghost Solution Suite Server IP address and port.

■ Select the Discover Ghost Solution Suite Server using TCP/IP multicast option and provide the Server name.

Note: If you leave the Server name field blank, the Ghost Solution Suite agent connects to the first Ghost Solution Suite Server that responds. Click Next. Installing Ghost Solution Suite Server 32 Thin client install

12 Click Install to install the listed components or click Back to modify the settings before starting the installation. The installation process begins and can take several minutes. The Installation Information Summary page appears after the installation completes.

Note: If you are upgrading your installation, the message Do you want to replace the share? appears. Click Yes and continue. If you click No, a message appears stating that the share is already in use and you must manually set the share to point to the correct directory. Click OK.

13 (Optional) You can select one of the following option to install agents on the managed computers.

■ Remotely Install Ghost Solution Suite agent (Windows Vista, 2008 or later only). Select this option if you want to push the Ghost Solution Suite agent to Windows computers directly after the installation. This can be done any time by selecting Tools > Remote Agent Installer. 14 Click Finish. You have successfully completed a Custom Install for a Ghost Solution Suite Server system. Click the Ghost Solution Suite Console icon on your desktop to view all the computer resources running Ghost Solution Suite Agents configured for your Ghost Solution Suite Server. See “Simple install for Ghost Solution Suite Server” on page 27.

Thin client install The thin client install option lets you install the Thin Client view of the Ghost Solution Suite Console on your computer. You can install Ghost Solution Suite Server with a Microsoft SQL 2014 Express or install it on an existing SQL Server. You need not provide a license file for the Thin Client installation. To run a thin client install 1 Start the server and log on using the administrator account you created for the Ghost Solution Suite Server.

2 Launch the appropriate Symantec Ghost Solution Suite Server installation file and follow the setup steps. Symantec recommends running the installer with admin rights. The Symantec Packager Self-Extracting Executable Options dialog appears. 3 Select the Use current temp folder option to use the current temporary folder to download installation files or the Extract to a specific folder option to set a path to an existing folder to download the installation files. Installing Ghost Solution Suite Server 33 Thin client install

5 Select the Thin Client Install option from the installation types listed in the Ghost Solution Suite Server Install Configuration dialog. 6 (Optional) Select the Include PXE Server option to install the PXE Server. (See “PXE server” on page 26.) Click Install. 7 Click Yes on the Software License Agreement page. 8 Enter the following information on the Ghost Solution Suite Share Information page:

■ Select the Create Ghost Solution Suite Share option to create a eXpress Share on the computer. The eXpress Share lets you store files on the computer and run Ghost Solution Suite Server system applications. See “Deployment Share or eXpress Share ” on page 25.

■ You must enter an administrator user name and password for the Ghost Solution Suite Server system. This account must already exist on the eXpress Share and the Ghost Solution Suite Server. By default, the name you are currently logged on as appears. If you use a domain account, enter the domain and the user name (Example: Domain1\administrator). See “Ghost Solution Suite Server” on page 23. If a previous installation of the Ghost Solution Suite Database is detected, an axinstall prompt appears, asking whether you want to preserve or overwrite the existing database. Click Yes to preserve the data in your Ghost Solution Suite Database. Click Next. 9 Click Install to install the listed components, or click Back to modify the settings before starting the installation. The installation process begins and can take several minutes. The Installation Information Summary page appears after the installation completes.

Note: If you are upgrading your installation, the message Do you want to replace the share? appears. Click Yes and continue. If you click No, a message appears, stating that the share is already in use and you must manually set the share to point to the correct directory. Click OK. Installing Ghost Solution Suite Server 34 Component install

10 (Optional) You can select the following option to install agents.

■ Remotely install Ghost Solution Suite agent (Windows Vista, Windows 2008 or later only). Select this option if you want to push the Ghost Solution Suite agent to computers running Windows Vista, Windows 2008, and later operating systems. 11 Click Finish. You have successfully completed a Thin Client install for a Ghost Solution Suite Server system. Click the Ghost Solution Suite Console icon on your desktop to view all the computer resources running Ghost Solution Suite Agents configured for your Ghost Solution Suite Server.

Example: When you run the Ghost Solution Suite Server Win32 Console, the "Unable to connect to the Symantec Ghost Solution Suite Server Management Server. Please ensure this service is started and running currently." error appears. This occurs because the service files are deleted by the antivirus application during scanning. To resolve this issue, disable the antivirus software and reinstall the Ghost Solution Suite Server.

Component install The component install option lets you add selected Ghost Solution Suite Server Components - Ghost Solution Suite Console, PXE Server, and Ghost Solution Suite Agents to the existing eXpress Share. You can also add Microsoft Sysprep files. See “Ghost Solution Suite Server components” on page 22. To run a component install 1 Start the server and log on using the administrator account you created for the Ghost Solution Suite Server.

2 Launch the appropriate Symantec Ghost Solution Suite Server installation file and follow the setup steps. Symantec recommends running the installer with admin rights. The Symantec Packager Self-Extracting Executable Options dialog appears. 3 Select the Use current temp folder option to use the current temporary folder to download installation files or the Extract to a specific folder option to set a path to an existing folder to download the installation files. Installing Ghost Solution Suite Server 35 Component install

5 Select the Component Install option from the installation types listed in the Ghost Solution Suite Server Install Configuration dialog and click Install. 6 Click Yes on the Software License Agreement page. 7 Enter a path for the eXpress Share and click Next. 8 Select the components you want to install and click Next.

■ Install an additional Ghost Solution Suite Console. Select this option to install another Ghost Solution Suite Console (a Windows executable) on another computer. You can add as many Ghost Solution Suite Consoles as required to manage from multiple consoles across your system, but you can install only one at a time. The Ghost Solution Suite Console Information dialog appears.

■ Install an additional Symantec PXE Server. Select this option to add additional PXE Servers across a network segment to handle boot requests for large environments. The PXE Server Information dialog appears. Master PXE Server. When you add another PXE Server, the PXE Server that you initially installed is designated as the Master PXE Server. The Master PXE Server works concurrently with any additional PXE Server to handle boot requests across the network segment, but it also allocates additional blocks of IP addresses to other PXE Servers in the system. For all the available options for installing PXE Server, refer to the following section: See “PXE server” on page 26.

■ Install additional Ghost Solution Suite Agents. Select this option to install additional Ghost Solution Suite Agents on client computers, setting up managed computers in the Ghost Solution Suite Server system. The Remote Agent Install dialog appears. Enter common administrator credentials for all client computers. See “Enter administrator account information” on page 39.

■ Install Ghost Solution Suite Web Console Select this option if you want to install the Ghost Solution Suite Web Console. For system requirements and prerequisites, refer to the following: Ghost Solution Suite Help Installing Ghost Solution Suite Server 36 Component install

9 Configure GSS Server and PXE Server(s) for iPXE Select this option if you want to use the iPXE feature for Ghost Solution Suite. This option lets you install the iPXE components on the existing PXE servers. Configuring iPXE 10 Select if you want to repair the PXE Manager.

Note: Symantec recommends running the repair PXE Manager option only on the computers on which PXE manager is already installed.

Before you select the option to repair the PXE manager, ensure to comply with the following:

■ Uninstall all the PXE components (PXE Server and PXE Manager).

■ Restart the computer.

■ Relaunch the installer and select the Repair PXE Manager option.

■ Select the Install an additional Symantec PXE server to install the PXE servers again. 11 Select the computer where you want to install the selected components and click Next. The Installation Information page appears.

Note: If you select the On a remote computer option, you must browse and select the remote computer.

12 Click Install to install the listed components or click Back to modify settings before starting the installation. The installation process begins and can take several minutes. The Installation Information Summary page appears, specifying that the installation was successful. 13 Select the Install add-ons to provision server hardware option to install the add-ons for Dell computers. Click Finish.

Note: This option is enabled on Dell computers only when add-ons are present in the oeminstall-addons section of the oeminstall.ini file, which is located in the eXpress directory. This is the only option available on the Installation Information Summary page when you select Component Install. Installing Ghost Solution Suite Server 37 Installing Ghost Solution Suite Agents

You have successfully completed a Component Install for a Ghost Solution Suite Server system. Click the Ghost Solution Suite Console icon on your desktop to view all the computer resources running Ghost Solution Suite Agents configured for your Ghost Solution Suite Server. Configuring iPXE If you plan to use the iPXE feature for Ghost Solution Suite, you must configure the Ghost Solution Suite Server and the PXE Server. Enter the following details to configure the Ghost Solution Suite Server and the PXE Server:

Table 2-3 Field Description

GSS Server Details You must set up the access from IIS to the Database Server.

Username Enter the user name for GSS Server.

Password Enter the password to connect to GSS Server.

Confirm Password Enter the password again.

PXE Server Details You must configure PXE servers to enable the iPXE feature.

Select a PXE Server Select a PXE Server from the list. You must configure iPXE for each PXE Server individually.

Username Enter the username for the PXE Server.

Password Enter the password for the PXE Server.

Installing Ghost Solution Suite Agents Each client computer requires the Ghost Solution Suite Agent to run as the Production Agent on a local hard disk, which communicates with the Ghost Solution Suite Server and registers in the Ghost Solution Suite Database. For Windows and Linux client computers, Ghost Solution Suite lets you push agent software to a client computer See “Installing the automation agent” on page 48. from a Ghost Solution Suite Console, or you can pull the Ghost Solution Suite Agent to the client computer from the eXpress Share.

■ Ghost Solution Suite agent. Install a Production Agent to a Windows desktop, notebook, or server computer. You can also install this agent on any supported Linux workstation or server. See “Installing Ghost Solution Suite agent for Windows” on page 41. Installing Ghost Solution Suite Server 38 Client connectivity and network adapters

■ Ghost Solution Suite agent on Linux. Install on any supported Linux workstation or server. See “Installing Ghost Solution Suite agent on Linux” on page 45.

■ Automation Agent. Install on any Windows desktop, notebook, or server computer.

■ Ghost Solution Suite agent on Vista (Business) and 2008 Server. Install the Ghost Solution Suite agent on the selected Windows Vista (Business), and Server 2008 computers.

Client connectivity and network adapters Symantec supports all standard network adapter cards and includes many drivers with the installation of Ghost Solution Suite. However, sometimes outdated drivers (including default drivers that come with the hardware) cause problems when clients are in automation mode. To avoid these problems, you should check the manufacturer's Web site for your network adapter to ensure you use their latest driver in your pre-boot operating system configuration file. Some common client problems that can be solved by updating drivers are:

■ Locking when loading drivers or failing to connect to the server

■ Locking when imaging (downloading, uploading, or multicasting) Microsoft client drivers The Boot Disk Creator is set up to work with drivers that follow a certain standard. Because not all NIC drivers follow that standard, you may have to move the files to a different location. Ensure that the following files are in the same directory:

■ The sample protocol.ini that comes with your driver (protocol.ini)

■ The OEM setup file that specifies the DOS driver (oemsetup.inf) Example: The OEM setup file may contain lines similar to the following:

NGRPCI="NETGEAR FA310TX Fast Ethernet PCI Adapter",0,ndis,ethernet,real,NGRPCI,NGRPCI_NIF

[NGRPCI] (This header must be the sixth item listed in the line above)

Device=NGRPCI.DOS (If this line is missing, add it. The syntax is device=drivername.)

If there is no protocol.ini file, create a text file that contains the following command: DriverName=drivername. Installing Ghost Solution Suite Server 39 Installing the Ghost Solution Suite agent

Installing the Ghost Solution Suite agent For client computers running a Windows operating system, Ghost Solution Suite lets you install agent software using the Remote Agent Installer to "push" the agent to a client computer from a Ghost Solution Suite Console. (See “Remote agent installer” on page 39.) You can also pull the Ghost Solution Suite agent to the client computer by accessing the Windows share. You must have administrative rights to the client computers and File and Print Sharing must be enabled to install the agent software.

Click Remote Agent Installer on the Ghost Solution Suite Console toolbar, or click Tool > Remote Agent Installer to open the utility program. You can also download DAgent.exe from the network share to install a Ghost Solution Suite agent.

Remote agent installer DAgent replaced AClient as the default agent for the Windows client computers. For the list of supported operating systems, refer to the following article: Platform Support Matrix Windows Vista, 2008 servers, and Windows 7 You must enable file and print sharing in the Windows Firewall. A domain user from the Domain Admins group can install the agent using the Remote Agent Installer on the client computers if you add the user to the local administrator group. A client computer which is a member of the domain, has the local built-in administrator disabled by default.

Enter administrator account information Enter common administrator credentials for all client computers, or keep the default credentials to be prompted for each client computer. Let me specify a username and password for each machine as it's installed. Prompts for an administrative user name password for each computer in the remote install list. This is the default option. Use this username and password for all clients. Enter credentials for an administrator account that has rights to all the client computers that you add to the remote install list. Installing Ghost Solution Suite Server 40 Specify install directory

Specify install directory Enter a location to install the Ghost Solution Suite agent. Install directory. Enter the path to install the Ghost Solution Suite agent on the client computer. Enable this agent to use SIDgen and/or Microsoft Sysprep. If you plan to use SIDgen or Sysprep to configure this computer the required files can be copied when the agent is installed. Click Change Settings to set the Ghost Solution Suite agent settings.

Automatically add to a group You can select one of the following options to automatically add new computers to the group that you specify. Add client(s) to default group. Adds new computers to the All Computers group. Add client(s) to a specific group. Adds new computers to another group. Use back slashes to separate subgroups.

Select computers on the network Identify client computers on the network and add them to a list of computers to remotely install the Ghost Solution Suite agent. Add. Select the computers by the name in the list, or enter a computer name or IP address. Computer Name. Enter the name of a computer on the network or its IP address. Properties. Select a computer and view the agent install settings. You can also change Agent settings from the Agent Properties dialog.

Import. Import new computers from a file. This file has the following parameters: -c:[computer] -u:[username] -p:[password] -i:[input file]. The parameters must be entered in this order. The password parameter is not required if the administrator account does not have one assigned. If you are using the default settings, you do not need to specify an input file name. Each computer entry must be on a separate line. Export. You can export the listed computers into an export file to use later. The default extension is *.RCI. Remote Agent Installer first looks for an RCI file extension. When the computers appear in the installer list and the properties are set, click Finish. The status of the agent install appears. After the Ghost Solution Suite agent is installed, it automatically connects to the Ghost Solution Suite Server and appears in the Computers pane of the Ghost Solution Suite Console. Installing Ghost Solution Suite Server 41 Change settings

Change settings Click Change Settings to modify access, security and other settings on the Ghost Solution Suite agent to be installed.

Get server security key This page appears only if you select the Enable key-based authentication to Ghost Solution Suite Server option in the Default Agent Settings dialog. Enter the security key file path for the Ghost Solution Suite Server or browse and select a file containing the security key file path.

Installing Ghost Solution Suite agent for Windows

Run dagent.msi from the eXpress Share (shared folder). 1. On the Symantec Client Service dialog, enter a location to install the Ghost Solution Suite agent. Select one of these options, if required, and click Next:

■ Secure modification of server properties. Select to prohibit users from changing any agent settings.

■ Enable changing of Security ID. Select to manage the security IDs to run a SID utility as part of an imaging job.

■ Advanced. Click to open the Computer Configuration Properties dialog and enter the settings for the Ghost Solution Suite agent you are installing.

2. If you have enabled the security IDs, a page listing the options for managing the SIDs appears. Select the utilities you want to use and enter the path where the utilities are stored. Click Next to install the Ghost Solution Suite agent. 3. (Optional) Select a group in the Ghost Solution Suite Console to add the client to. You can also leave it at the default group. After the Ghost Solution Suite agent is installed, it connects to the Ghost Solution Suite Server and appears in the Computers pane of the Ghost Solution Suite Console. See “Installing Ghost Solution Suite Agents” on page 37.

Scripted installation of Ghost Solution Suite agent You can run scripted install of Ghost Solution Agent using default agent settings or you can run the scripted install with advanced configurations.

■ Scripted install with default agent settings Installing Ghost Solution Suite Server 42 Scripted installation of Ghost Solution Suite agent

■ Scripted install with advanced configuration settings Scripted install with default agent settings To run the scripted install of dagent, with default settings follow the following process:

■ Copy the dagent.msi from the following location: :\Program Files (x86)\Altiris\eXpress\Deployment Server\Agents\AClient

■ Run the appropriate command on the client computer:

■ For x86 Dagent.msi /qn TcpAddr= TcpPort=402

■ For x64 Dagent_x64.msi /qn TcpAddr= TcpPort=402

Note: For TcpAddr, enter the IP address of the Ghost Solution Suite Server.

Scripted install with advanced configuration settings Ghost Solution Suite lets you install the Ghost Solution Suite agent with advanced configurations. Use the Aclient.inp file to configure additional settings during dagent install on the client computer. The Aclient.inp file is present in the C:\Program Files (x86)\Altiris\eXpress\Deployment folder.

■ Create or edit the Aclient.inp file.

■ Copy the dagent.msi on the client computers.

■ Run the dagent.msi from the command prompt Create or edit the Aclient.inp file. Edit the Aclient.inp file in notepad and enter the configurations that you want to implement on the client computer. Create the following folder structure on the client computer and copy the Aclient.inp file:

C:\Program Files\Altiris\Dagent

Following is an example of Aclient.inp file:

; MCastAddr is the multicast group address to be used to find the

; Deployment Server (optional)

; MCastPort is the port number to use while multicasting (optional) Installing Ghost Solution Suite Server 43 Scripted installation of Ghost Solution Suite agent

; TTL is the maximum number of hops to multicast through (optional)

; ServerName is the computer name of the server (optional)

;MCastAddr=225.1.2.3

;MCastPort=402

;ServerName=GSSSERVER

; TcpAddr is the IP address of the Deployment Server to connect to (optional)

; TcpPort is the IP port number of the Deployment Server listening for

; requests (optional)

; Note: Specifying these parameters will switch the DAgent to use

; TCP to connect to the server.

;TcpAddr=SERVER-IP-ADDRESS

;TcpPort=402

; LogFile field is the full pathname to the log file (optional)

; LogSize is the maximum log file size (optional)

; LogErrors - If this is Yes, then errors will be logged

; LogInformation - If this is Yes, then information items will be

; LogDebug - If this is Yes, then detailed debug information will be

;LogFile=c:\Windows\Temp\Dagent.log

;LogSize=4096

;LogErrors=Yes | No

;LogInformation=Yes | No Installing Ghost Solution Suite Server 44 Scripted installation of Ghost Solution Suite agent

;LogDebug=Yes | No

; PromptExecute parameter is used to prompt the user when tasks are

; being executed (optional)

; PromptReboot parameter is used to prompt the user before

; the computer restarts (optional)

; PromptRemoteControl parameter is used to prompt if someone attempts

; to remote control this computer.

; PromptSeconds is the number of seconds that DAgent will

; wait for a response from the user (optional)

; PromptOverride is the default action to take when the user

; has not responded to the prompts (optional)

;PromptExecute=Yes | No

;PromptReboot=Yes | No

;PromptRemoteControl=Yes | No

;PromptSeconds=30

;PromptOverride=Abort | Continue

; EncryptSessions - Specifies whether or not DAgent will attempt to

; make an encrypted session with the server

; RequireEncrypt - Specifies whether or not DAgent will fail to

; connect if an encrypted session cannot be

; established.

; EncryptSessions=Yes | No

; RequireEncrypt=Yes | No Installing Ghost Solution Suite Server 45 Using remote agent installer

Copy the dagent.msi on the client computers. Copy the dagent.msi on the client computers based on the architecture of the client computers. The dagaent.msi is present at the following location:

:\Program Files (x86)\Altiris\eXpress\Deployment Server\Agents\AClient

■ For x86- Dagent.msi /qn

■ For x64- Dagent_x64.msi /qn Run the dagent.msi from the command prompt To run the scripted install of dagent, run the appropriate command on the client computer:

■ For x86 Dagent.msi /qn

■ For x64 Dagent_x64.msi /qn

Using remote agent installer You can create a template file when running Remote Agent Installer. After modifying agent properties and adding computers to the Selecting Clients window, click Export to create a template file to import computers (*.rci) as well as the template file (*.inp). Example: If you have computers named PC-1 and PC-2 listed in the Selecting Clients window and you export these computers using the file name Export.rci, the following two template files are created:

Export_PC-1.inp

Export_PC-2.inp

Installing Ghost Solution Suite agent on Linux You can install the Ghost Solution Suite agent on any supported Linux workstation or server by downloading and running the Ghost Solution Suite agent for Linux installation file (a .BIN file) on the client computer. The Ghost Solution Suite agent is updated automatically on Linux computers when you upgrade to a new version of Ghost Solution Suite. The creation date of the Ghost Solution Suite agent is checked and updated when a new agent is available.

Note: Currently, Ghost Solution Suite does not support UEFI-based Linux computers. Installing Ghost Solution Suite Server 46 Installing Ghost Solution Suite agent on Linux

Installing the Ghost Solution Suite agent for Linux

1 After downloading the .BIN file to a local directory, you can install from the command line.

■ Browse to the directory where you saved the .BIN file, switch to the root user (su) and change the directory to the location of the .BIN file by entering (cd )

■ After changing the directory, you must have the permission to execute the .BIN file; to obtain the permission, enter chmod 544

■ Enter: ./ The Ghost Solution Suite agent for Linux is installed in the /opt/altiris/deployment/adlagent directory.

2 To change the adlagent configuration file settings, update the adlagent.conf file. This file is located in the /opt/altiris/deployment/adlagent/conf directory. You can also change the adlagent configuration file settings by executing the configure script from the /opt/altiris/deployment/adlagent/bin directory.

■ To edit the configure file directly, open the adlagent.conf file located in the/opt/altiris/deployment/adlagent/conf directory and make the required changes. You can also edit the configuration file to change the functionality or properties. Example: You can open the adlagent.conf file in an editor and scroll to the [Transport] section and the UseMcast line. Change UseMcast=true to UseMcast=false. In the TCPAddr= line, enter the IP address of the specific Ghost Solution Suite Server you want to manage the client computer. You can also identify and edit additional configuration settings in the configuration file.

■ To run the script to change the settings for the adlagent configuration file, browse to the /opt/altiris/deployment/adlagent/bin directory from the shell and enter ./configure You are prompted to select Multicast options to identify a Ghost Solution Suite Server to manage the current client computer, or you can select a specific Ghost Solution Suite Server by setting the Multicast option to false and adding the IP address of the required Ghost Solution Suite Server. 3 After editing the configuration file, restart the Ghost Solution Suite agent for Linux. To start and stop the Ghost Solution Suite agent for Linux, enter the full path or browse to the /etc/rc.d/init.d directory (with administrator/root rights). You can use either the adlagent stop and adlagent start commands, or only the adlagent restart command. You can also use the Package Manager installed with Linux to restart the Ghost Solution Suite agent for Linux. By stopping and starting the Ghost Solution Suite agent for Linux, the service updates the changes made in the adlagent configuration file. Installing Ghost Solution Suite Server 47 Installing Ghost Solution Suite agent on Mac computers

You can now view the Linux managed computer from a Ghost Solution Suite Console. See “Installing Ghost Solution Suite Agents” on page 37.

Installing Ghost Solution Suite agent on Mac computers You can install the Ghost Solution Suite agent on any supported Mac workstation by downloading and running the Ghost Solution Suite agent for Mac installation file on the client computer. The Ghost Solution Suite agent is updated automatically on Mac computers when you upgrade to a new version of Ghost Solution Suite. The creation date of the Ghost Solution Suite agent is checked and updated when a new agent is available. Installing the Ghost Solution Suite agent for Mac using console

1 Copy the following files from \Program Files (x86)\Altiris\eXpress\Deployment Server\Agents\ADLAgent\ from GSS server to the Mac clients.

■ altiris-adlagent-2.6- .Darwin.zip

■ altiris-adlagent-2.6- . i386 .bin

■ altiris-adlagent-2.6- .x86_64.bin

■ altiris-tcsdk-adlagent-2.6- .i686.bin

2 Unzip the altiris-adlagent-2.6- .Darwin.zip file. 3 In the extracted folder check if the altiris-adlagent-2.6- .Darwin.pkg is extracted and install it.

Note: To start or stop the adlagent on Mac computers, navigate to /etc/altiris/deployment/adlagent/and run the following commands: ./adlagent stop ./adlagent start

4 Enter the IP address of the Ghost Solution Suite server which you want to register. 5 Enter the IP address of Mac client computer on which you want to install the agent. After the agent installation is complete the agent automatically gets started. The registered Mac Agent can be viewed under All Computers section in Ghost Solution Suite Console. Installing Ghost Solution Suite Server 48 Installing the automation agent

Installing the Ghost Solution Suite agent for Mac using command line

■ altiris-adlagent-2.6- .i386.bin

2 Unzip the altiris-adlagent-2.6- .Darwin.zip file. 3 In the extracted folder check if the altiris-adlagent-2.6- .Darwin.pkg is extracted and run the following command to install it:

sudo installer -pkg altiris-adlagent-2.6- .Darwin.pkg -target/ 4 After successful installation, go to /conf/ folder and edit adlagent.conf file and provide IP of the GSS server computer. 5 Then start the adlagent process /etc/altiris/deployment/adlagent/ adlagent start. You can now view the managed Mac computers from the Ghost Solution Suite Console. See “Installing Ghost Solution Suite Agents” on page 37.

Installing the automation agent Here are some other ways to create and install an Automation Agent, which is saved in an embedded (recommended) or hidden partition on the client computer's hard disk.

■ For Ghost Solution Suite systems running the PXE Server, create boot menu options from the PXE Configuration Utility, using one of the following methods: Boot Disk Creator, Direct from floppy, or User Specified. See PXE Configuration Utility Help.

Installation help The following are the help file topics for the Ghost Solution Suite Server installation program that you can access by clicking Help or pressing the F1 key. These topics identify and explain the elements on the dialogs used in the installation process. Installing Ghost Solution Suite Server 49 Installing Ghost Solution Suite Server

Installing Ghost Solution Suite Server Specify the eXpress Share (shared directory) where you want to store the image files, and other package files. Before installing the Ghost Solution Suite Server, ensure that you have a shared Windows or NetWare directory with free disk space and appropriate security rights. File server path. Select the drive letter and directory path where you want to install the Ghost Solution Suite Server. The default path is the Program Files directory on the local computer. Create Ghost Solution Suite Share . If you are installing the Ghost Solution Suite Server on a local Windows computer, select this option to create a shared directory as your eXpress Share. If you are installing on a remote file server or if you select an invalid path, this option is unavailable.

Note: If you are installing the Ghost Solution Suite Server on a remote file server, create a share or grant access rights to the Ghost Solution Suite Server directory on the file server before you start the installation.

See “Deployment Share or eXpress Share ” on page 25. Select one of the following options to configure the licensing information: See “Ghost Solution Suite Server components” on page 22. See “Installing Ghost Solution Suite Server” on page 49. Installing Ghost Solution Suite Server using component install Specify the eXpress Share (shared directory) where the image files, and other package files are stored. Ensure that you have a shared Windows or NetWare directory with available disk space and security rights before installing. See “Deployment Share or eXpress Share ” on page 25.

Ghost Solution Suite Server install Install the Ghost Solution Suite Server on a server. The service is identified in the Services section of the Windows Computer Management as Altiris eXpress Server. See “Ghost Solution Suite Server” on page 23. To install service on a local server 1 Select the On this computer option. 2 Enter the Ghost Solution Suite Server IP address and port information. Installing Ghost Solution Suite Server 50 Ghost Solution Suite Database install

3 Enter the path to install the Ghost Solution Suite Server. 4 Enter the user name and password of the Ghost Solution Suite Server. For a domain account, enter the domain and user name. Create this account before starting the installation. To install service on a remote server 1 Select the On a remote computer option. 2 Enter the name of the computer or browse to where you want to install. By default, the destination path and IP address of the computer appear. 3 Enter the user name and password of an administrator account for the Ghost Solution Suite Server computer. For domain accounts, include the domain name (Example: orgDomain\admin). The user account must have rights to the eXpress Share. Create the administrator domain account before starting the installation. See “Deployment Share or eXpress Share ” on page 25. See “Ghost Solution Suite Server components” on page 22. See “Installing Ghost Solution Suite Server” on page 49.

Ghost Solution Suite Database install Install the Ghost Solution Suite Database on a local or remote server with or without an existing Microsoft Data Engine (MSDE) or Microsoft SQL Server. To install the database, you must have administration rights to the selected server. See “Ghost Solution Suite Database” on page 24.

Note: If you have multiple instances of the Microsoft SQL Server already set up, you can identify a specific instance using this format: \ . The instance of the database can vary. Example: If you have a clustered Microsoft SQL Server to manage multiple Ghost Solution Suite systems on different network segments, you can enter the name salesSegment\express or marketingSegment\express depending on the previously established database instance.

Install the Ghost Solution Suite Database using these options:

■ Select the Microsoft SQL Server instance where you want to install your Ghost Solution Suite Database.

■ You can also change the default SQL Port number.

■ You can rename the Ghost Solution Suite Database default name, eXpress, by entering a different name in the Database Name field. However, this does not alter the eXpress Share name. Installing Ghost Solution Suite Server 51 PXE server install

PXE server install See “PXE server” on page 26.

Note: If you have a Novell NetWare file server, you must set up the PXE Server after installing the Ghost Solution Suite Server. The Universal Network Device Interface (UNDI) default driver is not supported by Novell NetWare.

■ Note: This option is unavailable for installing the PXE Servers using the Component Install option.

■ Select the Yes, I want to install PXE Server on this computer option to install the PXE Server on the local computer.

Note: This option is selected by default for the Component Install.

■ Select Yes, I want to install PXE Server on a remote computer to install the PXE Server on a remote computer. Enter the name of the computer and the path.

■ Enter the IP address for the PXE Server and the Ghost Solution Suite Server.

■ Enter the path where you want to install the PXE Server. See “Installing the automation agent” on page 48.

Client connection to server Select the protocol your managed computers can use to connect to the Ghost Solution Suite Server. Connect directly to Ghost Solution Suite Server. Installs the PXE Server using the Intel Pre-boot eXecution Environment (for PXE-compliant computers only). You can use this without PXE for faster access, as it goes directly to the IP address without searching. If managed computers are on a different segment or if you are using the PXE Server with an UNDI driver, click Connect directly to Ghost Solution Suite Server and enter the IP address of the Ghost Solution Suite Server that the managed computers can connect to. Do not change the port number unless the default is already being used. Installing Ghost Solution Suite Server 52 Installing components

Note: If you change the port number, you must change the client configurations.

Discover Ghost Solution Suite Server using TCP/IP multicast. Lets the managed computers connect to any Ghost Solution Suite Server. To use multicasting and connect to a specific Ghost Solution Suite Server, enter the name of the Ghost Solution Suite Server computer. Multicasting cannot be used with the UNDI driver. If you want to use different drivers on the PXE Server, you can create multiple PXE boot files after installing.

Installing components Click Install, or click Back to change the settings. See “Ghost Solution Suite Server components” on page 22.

Ghost Solution Suite Database authentication Specify the type of authentication the Ghost Solution Suite Database will use. You can select Windows authentication or SQL Server authentication. If you select SQL authentication, enter the user credentials with administrative rights for the SQL database. Use Windows NT authentication. Select this option to use the Windows network or Active Directory authentication. Use SQL Server authentication. Enter the user name and password set for the Microsoft SQL Server. If using MSDE, the default "sa" user name is used and no password is required. See “Ghost Solution Suite Server components” on page 22. See “Installing Ghost Solution Suite Server” on page 12.

Add components If you have already installed Ghost Solution Suite Server, you can add components to the existing system. Select the type of component you want to add. See “Ghost Solution Suite Server components” on page 22. Chapter 3

Upgrading to Ghost Solution Suite 3.3

■ Supported upgrade paths for Ghost Solution Suite 3.3

Supported upgrade paths for Ghost Solution Suite 3.3 You can install Ghost Solution Suite 3.3 (2121) in any of the following scenarios:

■ Fresh installation of Ghost Solution Suite 3.3

■ Upgrade to Ghost Solution Suite 3.3 from any of the following paths:

■ Ghost Solution Suite 3.2 RU7 The Ghost Solution Suite agent gets automatically upgraded on the client computers.

■ Ghost Solution Suite 3.1 MP 6 The Ghost Solution Suite agent gets automatically upgraded on the client computers.

■ Ghost Solution Suite 3.0 HF5 The Ghost Solution Suite agent gets automatically upgraded on the client computers.

Note: For troubleshooting issues related to agent upgrade by enabling and disabling security: refer to the following article: DOC9697 Upgrading to Ghost Solution Suite 3.3 54 Supported upgrade paths for Ghost Solution Suite 3.3

To get the latest binaries in the preboot images and automation folder environments, Symantec recommends recreating the automation folders and preboot environment images after you upgrade to GSS 3.3. Nature of installation Ghost Solution Suite 3.3 supports both attended as well as silent installation. The following list outlines the nature of installation supported for Ghost Solution Suite 3.3:

■ Attended installation To install Ghost Solution Suite 3.3

■ Silent installation Ghost Solution Suite lets your run silent install of Ghost Solution Suite Server for the following scenarios:

■ Fresh installation To perform Silent Install for fresh installation

■ Upgrade from Ghost Solution Suite 3.2 RU7 To perform Silent Install when you upgrade from Ghost Solution Suite 3.2 RU7

■ Upgrade from Ghost Solution Suite 3.1 and Ghost Solution 3.1 MP6 To perform Silent Install when you upgrade from GSS 3.1 MP6

■ Upgrade from Ghost Solution Suite 3.0 HF5 To perform Silent Install when you upgrade from GSS 3.0 HF5 The following table lists the supported upgrade paths:

Table 3-1 Supported upgrade paths

Upgrade from Upgrade to

GSS 3.2 RU7 GSS 3.3

GSS 3.1 MP6 GSS 3.3

GSS 3.0 HF5 GSS 3.3

To install Ghost Solution Suite 3.3 1 Download and launch the Ghost Solution Suite 3.3 installer. You can download the GSS 3.3 using either of the following ways:

■ http://fileconnect.symantec.com/ Use the Ghost Solution Suite Serial number to download the Ghost Solution Suite 3.3.

■ https://www4.symantec.com/Vrt/offer?a_id=32763 Upgrading to Ghost Solution Suite 3.3 55 Supported upgrade paths for Ghost Solution Suite 3.3

Use your Symantec account to download the trialware version of the Ghost Solution Suite 3.3. 2 On the Symantec Ghost Solution Suite 3.3 window, check I accept the terms in the Licence Agreement. 3 Click Install. 4 Click Finish. To perform Silent Install for fresh installation 1 Download and launch the Ghost Solution Suite 3.3 installer. You can download the GSS 3.3 using either of the following ways:

■ https://www4.symantec.com/Vrt/offer?a_id=32763 Use your Symantec account to download the trialware version of the Ghost Solution Suite 3.3.

2 Run the command axinstall.exe –i in the command window. This command launches the installer and captures all the values from the different windows and creates a silent.ini file.

If you want to launch the simple install, run the command axinstall.exe –i-S.

If you want to launch custom install, run the command axinstall.exe –i-C.

3 Run the axinstall.exe –t silent.ini command in the command window to complete the silent installation. To perform Silent Install when you upgrade from Ghost Solution Suite 3.2 RU7 1 Download and launch the Ghost Solution Suite 3.3 installer. You can download the GSS 3.3 using either of the following ways:

■ https://www4.symantec.com/Vrt/offer?a_id=32763 Use your Symantec account to download the trialware version of the Ghost Solution Suite 3.3. 2 Stop the following services:

■ Altiris Deployment Server Data Manager

■ Altiris Deployment Server DB Management

■ Altiris eXpress Server Upgrading to Ghost Solution Suite 3.3 56 Supported upgrade paths for Ghost Solution Suite 3.3

■ Altiris PXE Config Helper

■ Altiris PXE Manager

■ Altiris PXE MTFTP Server

■ Altiris PXE Server

3 Run the command axinstall.exe –i in the command window. This command launches the installer and captures all the values from the different windows and creates a silent.ini file.

4 Run the axinstall.exe –t silent.ini command in the command window to complete the silent installation. To perform Silent Install when you upgrade from GSS 3.1 MP6 1 Download and launch the Ghost Solution Suite 3.3 installer. You can download the GSS 3.3 using either of the following ways:

■ Altiris eXpress Server

4 Run the axinstall.exe –t silent.ini command in the command window to complete the silent installation. To perform Silent Install when you upgrade from GSS 3.0 HF5 1 Download and launch the Ghost Solution Suite 3.3 installer. You can download the GSS 3.3 using either of the following ways: Upgrading to Ghost Solution Suite 3.3 57 Supported upgrade paths for Ghost Solution Suite 3.3

4 Run the axinstall.exe –t silent.ini command in the command window to complete the silent installation.

Note: Symantec recommends closing the Ghost Solution Suite Console and any other jobs or tasks that are scheduled before starting the installation of GSS 3.3. Appendix A

Troubleshooting tips

This appendix includes the following topics:

■ Troubleshooting tips

Troubleshooting tips To troubleshoot various problems that you might face during installation and upgrade of Ghost Solution Suite, you can collect the following logs to analyze the issues:

■ Deployment Folder A set of logs are created under the \Program Files (x86)\Altiris\eXpress\Deployment Server

■ dbinstaller.log

■ dbmanager.log

■ PXE.log If the PXE server is remotely installed, the PXE.log is created on the :\ of the remote computer.

■ PXEMgr.log

■ dataStor.log

■ logserver.log

■ Console.log If the console is installed on a remote computer the console logs are created on the remote computer.

■ Temp Folder

■ GSSupgradeutility.log

The following table lists the troubleshooting tips of Ghost Solution Suite: Troubleshooting tips 59 Troubleshooting tips

Table A-1 Troubleshooting tips

Issue Description Workaround

The SEP Network Threat The SEP Network Threat Disable the following: Protection feature blocks PXE Protection feature blocks PXE ■ Network-related policies server connection. server from connecting to Ghost ■ Turn off the firewall if you want to install the Solution Suite client computers. agent remotely using RAI.

For an environment with SEP 14, For an environment with SEP 14, Upgrade to SEP 14.2 version as these issues provide access to network for you are required to manually have been fixed in SEP 14.2 version. Ghost Solution Suite 3.3 provide access to network for You can also provide access to the executables executables. various Ghost Solution Suite 3.3 manually. executables such as DBInstaller.exe. Refer to the Troubleshooting section of the Ghost Solution Suite 3.2 RU7 release notes at the following URL: DOC11049

Installation or Upgrade to Ghost Installation and upgrade to Ghost Before you install or upgrade to Ghost Solution Solution Suite 3.3 fails with the Solution Suite 3.3 on a Windows Suite 3.3, you must download and install the following error: 2012 R2 computer fails. Microsoft KB2919355. Failed to perform Database changes before upgrade.

In a distributed setup, unable to In case of a distributed setup In case of remote database setup, configuring the access web console remotely with Windows Authentication environment by changing the Windows using the IP address of the mode for SQL, you cannot Authentication to SQL Authentication. Ghost Solution Suite Server. access the web console remotely using the Ghost Solution Suite Server IP address.

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Table of Contents

Norton Ghost 12 Installation Tips

Shut down any programs resident in system tray you know you don't need. (Rt-click » Exit) Open NO OTHER programs first and launch Ghost installer. Follow on-screen prompts. Might not be a bad idea to review my screenshots , so you'll know what to expect. These superstitions may be unnecessary, but I *did* install Ghost 12 with no problem. You might also consider downloading & running the Norton Removal Tool (I did), which will remove all traces of previously installed Symantec products, to prevent any conflicts during installation of Ghost 12. You might not want to go thru the hassle, especially if you have many Symantec products currently installed. The best time to run this tool is if you previously had many Symantec products installed which are no longer installed. This tool will remove all lingering remnants, which could interfere with the installation of Ghost 12. If you use this tool with Symantec products currently installed, you'll have to re-install them all. This may or may not represent a hassle for you. Or, it may be a good time to upgrade, say from Norton AntiVirus 2005 to NAV 2007.

From the Symantec Knowlege Base for Norton Ghost 12, you might also find the follow article helpful » Installing Norton Ghost 12

Hard Drive Partitioning

Hard drive capacities continue to grow. You can now, for example, buy a 1-TeraByte drive (1,000 GigaBytes). Ghost and *all* drive cloning programs work best if you if partition your drive to include a small partition (~30 gigs, maybe 40) at the beginning ( fastest part ) of the disk .. for your operating system & programs . This will help keep your backup image files small as possible, and make the process go faster . You only really need an imaging/coning program to backup your system partition (where Windows resides). The rest of your disk can be backed up using less sophisticated techniques (such as burning files to DVD, or standard copying to an external drive using Windows own Explorer). For more about Partitioning , see my ditty on the topic » Partitioning Strategies

Terminology

Here's some terminology we've adopted over the years. These terms will help us better understand your situation, should you need help with any aspect of the imaging (or cloning) process.

Image » file(s) created by Ghost (*. v2i ), typically of an individual partition . Ghost 12 doesn't create images of entire hard disks (which contain multiple partitions ). Symantec refers to images created by Ghost 12 as Recovery Points .

Source » Where the image came from. Typically your C drive, or system partition (where Windows resides), but can be *any* partition.

Destination » Where you plan to store the image, or more accurately, where Ghost will *write* the image. This should be a drive that is physically separate from the drive that contains the source. So if your source drive dies, you don't also lose your back-up image.

Target » Where you *restore* your image to, typically your C drive, or system partition (where Windows resides), but can be *any* partition.

Cloning » Transferring the contents of one partition to another partition (usually on physically separate hard drive) .. without ever creating an image file (also called a Recovery Point ). Copying. Brian discusses cloning with Ghost 9 here > Cloning partitions with Ghost 9 , which should be similar in Ghost 12.

Disk » An entire physical hard disk, the kind you buy in the store, such as the Seagate Barracuda 7200.11 . If you refer to a Disk as a Hard Drive , we'll also know what you mean.

Partition » is a better term to use than "Drive," which can mean either a Disk or a Partition. The word Drive should always be accompanied by a letter .. e.g. "C drive" or "Drive D".

Other Helpful Info

In addition to the above mentioned terms, the following info is also helpful when troubleshooting problems:

• version of Ghost you're using (e.g. Ghost 12, Ghost 10, NS&R 2.0)
• version of Windows (e.g. WXP, Vista)
• computer manufacturer & model (some brands, such as Dell, includes hidden partitions for utilities and system back-ups)
• partition scheme and interface of each hard drive in your system
• description of any optical drives you might be using & interface
• exact error message (via copy-n-paste), or screen shot (either of which are usually very helpful)

The guys in the forums are normally laid-back. If you omit necessary info, they'll ask for it.

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Ghost boot wizard & winpe.

Migration User Mar 18, 2010 02:10 PM

Migration User Mar 18, 2010 03:26 PM

Migration user mar 18, 2010 03:59 pm, migration user mar 18, 2010 04:22 pm, migration user mar 19, 2010 06:52 am, migration user mar 19, 2010 09:42 am, migration user mar 19, 2010 10:24 am, migration user mar 19, 2010 07:35 pm best answer, migration user apr 20, 2010 01:12 pm, 1.  ghost boot wizard & winpe.

2.  RE: Ghost Boot Wizard & WinPE

3.  re: ghost boot wizard & winpe.

Ok great, thanks.  I guess I am just confused on exactly what WinPE does and what you do with the .wim file once you have it.  Like I said in my previous post I am just at a loss for how all this works.  Thanks for your help though. 

4.  RE: Ghost Boot Wizard & WinPE

5.  re: ghost boot wizard & winpe, 6.  re: ghost boot wizard & winpe, 7.  re: ghost boot wizard & winpe.

Thanks for the help,  I know which screen you are talking about, but I cant seem to have it show up before it starts to ghost.  I am not sure what I need to do.  I have gone over the steps multiple times but right away it loads ghost and starts imaging instead of opening WinPE and giving me the command prompt.  Is there a guide out there for using Symantec Ghost Boot Wizard w/WinPE + TFTPD32 + 3Com PXE?  I just feel like I have set something wrong up, possibly in the BOOTPTAB Editor.  Like I said this is all new to me so I really appreciate it.

8.  RE: Ghost Boot Wizard & WinPE Best Answer

9.  re: ghost boot wizard & winpe, new best answer.

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