North Pole Express tickets go on sale starting Tuesday

Tickets for the Essex Steam Train & Riverboat's North Pole Express go on sale starting Sept....

ESSEX, CT (WFSB) - Ticket sales for the Essex Steam Train & Riverboat’s North Pole Express go on sale on Tuesday.

Tickets for full and partial cars go on sale at 9 a.m. on Sept. 13 online only at essexsteamtrain.com .

Individual tickets will go on sale Thursday, Sept. 15 at 9 a.m. online only.

“Due to the high demand for full cars, partial cars and individual tickets, we must remind our customers that cars and tickets are sold on a first come, first served basis,” organizers posted to social media. “We strongly recommend setting up a Shopify account prior to the ticket sales to ensure a smoother and faster transaction. The demand for tickets is far greater than the amount of tickets available.”

Tickets are not exclusively held in carts. Others may try to purchase the same tickets at the same time and the tickets will go to the first customer to complete the transaction.

“Please make sure to have multiple dates and times in mind when preparing for your purchase in case your first choice is not available,” organizers recommended.

Children under the age of 1 who will sit on a parent’s lap do not need a ticket.

North Pole Express tickets are sold through an offsite independent sales agent and no tickets are available on-site or in person, organizers said.

“Please have only one person per household login for ticket purchases,” they wrote. “We will not refund tickets if families have completed multiple purchases in error. Multiple logins from identical IP addresses run the risk of being locked out of Shopify.”

The Steam Train also said that all sales are final. There are no refunds or exchanges for full cars or individual tickets.

Copyright 2022 WFSB. All rights reserved.

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Essex Steam Train & Riverboat

North Pole Express Tickets

North Pole Express Sunday December 4, 2022 @ 2:00 pm

North Pole Express Sunday December 4, 2022 @ 2:00 pm

  • Individual Tickets will be assigned to specific train cars. To be assigned to the same car, all tickets MUST BE PURCHASED ON THE SAME ORDER. Separate orders will not be able to be combined.
  • Please arrive 30 minutes prior to your departure time; trains can not be held for late arriving guests.
  • All passengers age 1 and older require a purchased ticket. Children less than 1 year of age may sit on an adults lap at no charge however they may not occupy a seat. If you would like a seat for a child under the age of 1, a ticket must be purchased for them. No car seats or strollers are permitted on the train.
  • Ride length is approximately 90 minutes.
  • No refunds or exchanges will be honored once tickets are purchased; all purchases are final.
  • Trains operate in all weather conditions. Railroad reserves right to alter schedules and equipment as necessary. Railroad reserves the right to postpone or cancel excursions in extreme conditions.
  • We are not responsible for travel delays caused by accidents, road closures, road construction, weather, etc. . . . Please use your judgment and allow ample travel time to arrive 30 minutes prior to the departure. Trains will depart on time and cannot be held for late arriving guests.
  • Guests are not allowed to bring alcoholic beverages of their own onto the property or onto the trains. Bags are subject to search and no coolers are permitted. Alcoholic beverages are only sold in First Class Train Cars to First Class Train Passengers.
  • The North Pole Express is G-rated family entertainment with an expectation that all guests will compose themselves in a manner befitting the spirit of the night and the enjoyment for all guests.
  • Parents remain responsible for the behavior and safety of their children while onboard the North Pole Express. The Valley Railroad Company, after exhausting all other possibilities for rectification, reserves the right to suspend service and/or entertainment activities within any given rail car should Company management determine that passenger behaviors pose a risk to the safety and well-being of our employees, actors, characters, or equipment, until either the behaviors are rectified, or the train returns to Essex Station.
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NBC Connecticut

Tickets for Essex Steam Train's North Pole Express to Go on Sale Today

Published september 14, 2021 • updated on september 14, 2021 at 8:49 am.

It’s time to start thinking about the magical winter experience of the North Pole Express.

The Essex Steam Train is going to start selling tickets for the North Pole Express today.

Free 24/7 Connecticut news stream: Watch NBC CT wherever you are

The train takes families on a magical ride with Santa and Mrs. Claus and it‘s all set to “’The Night Before Christmas.”

Get Connecticut local news, weather forecasts and entertainment stories to your inbox. Sign up for NBC Connecticut newsletters.

But the journey that families look forward to each year did not happen in 2020 because of the pandemic.

North Pole Express Ticket Schedule

  • Tuesday, Sept. 14: First Class and Coach, full car sales by phone only.  First-class cars seat 20, 32, or 36 and coaches seat 64.
  • Wednesday, Sept. 15: First Class and Coach, partial car sales by phone only.
  • Sold in blocks of 16 or 18, depending on the car selection.
  • Friday, Sept. 17: First Class and Coach general ticket sales, online only.

North Pole Express Full Car Sales begin today at 9 a.m.

Essex Steam Train Offers these tips:

  • Have a few dates in mind in case your first choice is not available.
  • Know whether you are purchasing First Class or Coach seating.
  • Listen closely to the opening message as you will be asked to acknowledge the information before proceeding to the queue.
  • Have your credit card ready for the first available agent.
  • Have only one representative per household calling in so as not to overwhelm the phone lines.
  • All sales are final and Essex Steam Train will not be able to refund multiple household purchases made in error.
  • The call center for North Pole Express is handled at an off-site facility and by phone only. No tickets are available at the station.
  • 9/14/21 - 9 a.m. - Full Car Sales By Phone Only
  • 860-767-0103
  • 800-377-3987

COVID-19 SAFETY PROTOCOLS

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All Essex Steam Train & Riverboat guests, regardless of vaccination status, are required to wear a mask while boarding and deboarding and while out of your seat on the train and riverboat, inside the gift store and restrooms, and when appropriate social distancing cannot be maintained.

People are asked to maintain a safe social distance from other guests and if you are feeling ill, stay home.

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  1. The Essex Steam Train and Riverboat: The North Pole Express

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  2. Essex Steam Train And Riverboat Polar Express Archives

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  3. REAL LIFE POLAR EXPRESS LOCATIONS!

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  4. North Pole Express at Essex Steam Train & Riverboat

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  5. North Pole Express

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  6. Essex Steam Train & Riverboat

    essex steam train & riverboat polar express

COMMENTS

  1. North Pole Express

    The Valley Railroad Company One Railroad Avenue P.O. Box 452 Essex, CT 06426 Phone: (860) 767-0103 | (800) 377-3987 FAX: (860) 767-0104 Email: [email protected] Twitter Facebook

  2. North Pole Express

    North Pole Express 2019 On Sale Dates: Tuesday September 10 Full Car Sales by PHONE ONLY 9 a.m. - 9 p.m. First Class has 20/32/36 seat cars available Coach Class has 64 seats per car Wednesday September 11 Remaining First Class Individual Tickets Online Only beginning at

  3. North Pole Express FAQs

    NORTH POLE EXPRESS. ALL TICKETS ARE PURCHASED ON LINE at www.essexsteamtrain.com (THERE ARE NO PHONE OR WALK UP SALES) Full, Half and Quarter-car purchases (both coach and first class) are available beginning on Tuesday, September 12 at 9:00 am at www.essexsteamtrain.com. All remaining tickets for coach and first class can be purchased online ...

  4. Essex Steam Train & Riverboat

    If you have specific questions regarding Essex Steam Train events, offerings and operations, contact us today! 1 Railroad Ave, Essex, CT 06426. 860-767-0103 or 800-377-3987. [email protected].

  5. North Pole Express

    North Pole Express - First Class. Board our locomotive-powered sleigh…for a magical nighttime journey to the North Pole. Every coach becomes a stage for a LIVE, musical performance of The Night Before Christmas. Celebrate the spirit of the season with Santa and Mrs. Claus, sing-a-longs, hot chocolate and sugar cookies.

  6. North Pole Express tickets go on sale starting Tuesday

    Published: Sep. 12, 2022 at 10:14 AM PDT. ESSEX, CT (WFSB) - Ticket sales for the Essex Steam Train & Riverboat's North Pole Express go on sale on Tuesday. Tickets for full and partial cars go ...

  7. Polar Express

    Polar Express. Review of Essex Steam Train & Riverboat. Reviewed December 21, 2015. We went on the Polar Express on Saturday @ 5:30 with family and friends. Ruby was great, such a talented young lady. She kept the entire car entertained. Mr. and Mrs. Claus and the elves were great too.

  8. Essex Steam Train & Riverboat

    By train and by river. Sep 2020 • Family. Essex offers the best of both worlds a train ride along and boat ride on the Connecticut River. We started with a fun ride on the train with a live narration of the trains history and then we climbed aboard the riverboat that was also narrated whimsically with history.

  9. North Pole Express Tickets

    North Pole Express Sunday December 4, 2022 @ 2:00 pm. Individual Seat Sales. 8500. Select Ticket Type Quantity. Add to Cart. * Tickets are not reserved until you have completed checkout. By clicking on the ADD TO CART button, you acknowledge you have read and understand the following information: Individual Tickets will be assigned to specific ...

  10. The Polar Express

    North Pole Express: Great Experience! We boarded the train with a 2yr old and a 4 yr old- both high energy. We had the greatest Elf of all time- Sherman. A 90 minute ride at 7pm can be a little iffy with a 2 year old! My daughter and nephew were entertained the entire time- between the sleepy Servers, Mr and Mrs Clause and all of Sherman the ...

  11. Essex Steam Train & Riverboat

    Relax and enjoy a four-course meal in the 1920s splendor of restored Pullman dining cars aboard the Essex Clipper Dinner Train, May through October. Our season begins with everyone's favorite tank engine at A Day Out with Thomas™ in late April and early May, and wraps up with the popular North Pole Express trains in November and December.

  12. Tickets for Essex Steam Train's North Pole Express to Go on Sale Soon

    The Essex Steam Train is going to start selling tickets for the North Pole Express on Sept. 14. Free 24/7 Connecticut news stream: Watch NBC CT wherever you are. The train takes families on a ...

  13. Schedules & Fares

    2024 Fares. Steam Train & Riverboat Combination Coach Seating. $49.00. Steam Train & Riverboat Combination First Class Seating. $65.00. Steam Train & Riverboat Combination Caboose Seating (1st Saturday and Sunday of May - October only) $54.00. Steam Train Only Coach Seating.

  14. Essex Steam Train announces North Pole Express 2022 dates

    The Essex Steam Train & Riverboat has announced the dates and started to sell tickets for its 2022 edition of the North Pole Express on its website. The ride takes guests on a journey up to the "North Pole," where they will watch a live musical performance and can meet characters from Christmas legends including elves, Santa Claus and Mrs. Claus.

  15. Good Afternoon North Pole...

    Essex Steam Train & Riverboat. · September 12, 2022 ·. Good Afternoon North Pole Express Fans & Customers! Tomorrow, September 13, is the first day of ticket sales for The 2022 North Pole Express! Just a few reminders prior to tomorrow's FULL CAR TICKET SALES. Tickets for full and partial cars go on sale ONLINE ONLY at 9 am 9/13/22.

  16. ESSEX STEAM TRAIN & RIVERBOAT

    Specialties: The Essex Steam Train & Riverboat is a nostalgic and exciting tourist destination operating live steam trains in the Connecticut River Valley since 1971. Our regular operating season is May through October. In addition to our venerable Steam Train & Riverboat excursion, we operate a Dinner Train (weekends), and special events such as Day Out with Thomas, Your Hand on the Throttle ...

  17. Tips For The Essex Steam Train North Pole Express

    Olive Oyl's is a great lunch option located in the heart of Essex village. (Closes at 5 p.m.) Only about a 5 minute ride from Essex Station. Scotch Plains Tavern offers indoor and outdoor patio dining by the fire pits and heaters. Rusty Rail Tavern is giving 10% off your bill when you show your North Pole Express ticket!

  18. Tickets for Essex Steam Train's North Pole Express to Go on Sale Today

    Tickets for Essex Steam Train's North Pole Express to Go on Sale Today Published September 14, 2021 • Updated on September 14, 2021 at 8:49 am StoryBlocks.com

  19. North Pole Express Tickets...

    Here is what we suggest: Go to essexsteamtrain.com, click on Train and Boat. Click on Purchase Tickets. From your computer - Click on Create an Account in the upper right corner. From your phone - Click on Menu and scroll down to Create Account link. Enter information in Shopify as instructed.

  20. Christmas 2023

    2023 North Pole Express™ SOLD OUT North Pole Express™ 2023 Sales FAQS Board our locomotive-powered sleigh for a magical nighttime journey to the North Pole. Every coach becomes a stage for a LIVE musical performance of "The Night Before Christmas." Celebrate the spirit of the season with Santa and Mrs. Claus, festive sing-a-longs, hot

  21. Ticket Sales Important Info

    Click on Train & Boat. Click on Purchase Tickets. Click on Create an Account in the Upper Right Corner. Instructions for Purchasing Tickets: Go to www.essexsteamtrain.com. At 9:00 am, Buy Ticket button on top will appear. Calendar will appear with the word North Pole Express on the days operating. Click on date.

  22. Essex North Pole Express Train Tickets on Sale for 2023

    Rides begin November 17 and run through December 23, 2023. Kids ages 1 and up must have a ticket to board, and infants on laps under the age of one do not require tickets-but do not get a seat. Coach seating starts at $50 per person. Read our review of the Essex Polar Express train ride for more info, too! Tickets go on sale Tuesday ...

  23. Christmas

    Board our locomotive-powered sleigh for a magical nighttime journey to the North Pole. Every coach becomes a stage for a LIVE musical performance of "The Night Before Christmas.". Celebrate the spirit of the season with Santa and Mrs. Claus, festive sing-a-longs, and sugar cookies. Each child will receive a small gift from Santa.

  24. Events for July 2, 2024

    860-767-0103 © 2023 Essex Steam Train & Riverboat. All rights reserved.