navigare yachting reviews

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Reviews 2.6.

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Unsafe vessels and poor management

My issues with the company/service provided and the boat are the following: 1. The boat was not ready as agreed upon for early "VIP" access to the vessel. When we arrived we were not greeted nor shown our boat by any of the staff. We waited over an hour before we decided to just go and find the vessel ourselves. I had to request for the boat to be re-cleaned. This occurred at 5:00pm. Once cleaned and unpacked we still were not greeted by a staff member to advise us on what to do next. We did not get asked for our paperwork till 6:00pm. We did not get our paper work back and get a handover on the vessel until 9:30pm. Thus we lost a day of travel on the boat which then disorganised our planned itinerary. 2. We were not provided with working Wifi on the boat. I informed the staff and they just told me to try and have an internet box and cord on one of the islands.... This was not acceptable. 3. There was no 24volt power supply on the boat. We were told that none of the electrics worked other than 2x USB ports. 4. The house and motor starter batteries were labelled incorrectly on the boat and the fuel gauge did not read properly on the boat. We finished that trip under the impression we had 70% of fuel left. however when we filled up we were charged 150 Litres... THIS IS VERY DANGEROUS. 5. We advised the staff of our concerns including other less serious issues... however they dis-regarded everything we told them. On top of our experience above, we have not had sufficient customer service from the after sale team. We requested 24 hrs refund for the delay. They have not acknowledged such nor addressed the safety concerns on the vessel.

Date of experience : September 09, 2023

⚠️ Warning to all boating enthusiasts

⚠️ Warning to all boating enthusiasts: I want to share an extremely disappointing experience with Navigate Yatching . I specifically hired for a special occasion during a week a 51-foot Fountain Pajot (named: No Shoes) in Tortola,. We specifically wanted to sail this model, because we are considering to buy one. However, on the day of our arrival, and after making the full payment, the company switched us without prior notice to a different and cheaper model (BALI 47). We had the option to rent a Bali in St Thomas with other companies, but we wanted the Fountain Pajot, so we traveled to Tortola. What's most infuriating is that there was no previous warning, no refund of the price difference, nor any apologies from the company. I sent a mail to customer care (Sanja Permin) and I am still waiting for response. I spoke with Theresa from Navigare Yachting BVI's Customer service team & Avril/ Patrice, and they just told me "do what you want to do, we can not help you". in what I consider a complete abuse and inability to solve the problem, or minimize their consequences. This lack of professionalism and respect for customers is unacceptable. I want to warn everyone considering using their services: proceed with caution. The seriousness and reliability of Navigate Yachting are seriously in question. Don't let them ruin your experience as they did mine. #SafeBoating #CustomerExperience #BoatRental #FountainePajot

Date of experience : December 02, 2023

Great experience with Navigare.

I can only talk about my experience in Marsh Harbour in The Bahamas and Navigare were faultless. We had a lovely Lagoon 46 Catamaran. It was well prepared and looked after, both the area and boat briefing were great and informative and the staff at the base were extra friendly and genuinely nice people we had a great holiday!

Date of experience : February 02, 2023

Reply from Navigare Yachting

Thank you so much for your kind words! It's always a pleasure to hear that we exceeded your expectations. At Navigare Yachting, we're dedicated to providing our customers with the best experience possible. We're glad you enjoyed your time with us and hope to see you again soon for another adventure! Smooth Sailing, Team Navigare Yachting

Horrendous money grabbers

Horrendous money grabbers. Used them in Croatia this year the boat was not as well kept as other Also we tried to change a booking with lots of notice due to family health reasons. The we’re very abrupt and rude and just refused Have always chartered boats twice a year. Not with Navigare anymore Also I bet they reply to this by please contact reservations@navigare. - that is who has been refusing to discuss our problem

Date of experience : October 27, 2021

Dear Farmer Copleys, Thank you for your comment and making us aware of this. We apologize for the unfortunate experience, please know that we take it very seriously. Our mission is to provide our customers with an unforgettable experience. We would really appreciate knowing more what happened and how we could possibly make it up to you. May I please ask you to contact [email protected]. We hope to understand what went wrong and really hope you will sail with us again. Sincerely Yours, Navigare Yachting team

Skipper Marko, super capable and great company.

Skipper, Marko Sapunaric took us on a trip from Dubrovnik round Croatian islands. We were a mixed party some wanted wild swimming, some top rate food, some to get drunk in beautiful places and he made sure everyone was happy and everyone's hopes were surpassed. We visited some stunning places, Mali Ston and Polace just two, I fell in love with Croatia. Mainly because our skipper took time to show us amazing places: tell us about the language, the countryside and the people. Every time we stopped, he backed a huge boat into a tiny space and ensured all of us could exit to shore. We encountered some rough seas and they were handled expertly, leaving us cheering on the net as the boat bounced. We all had the most amazing time and were all so sad to go home. We all wanted to become pirates and keep sailing. Thanks Marko for an awesome trip, looking forward to next year!

Date of experience : May 17, 2022

Dear "Warmer House 2", Thank you for this amazing review, it was a pleasure reading about your adventures! I will definity let Marko know how happy you were with this trip! Calm seas never made a good sailor, a little waves can be fun! But we are very glad you felt safe with Marko maneuvering rough seas and docking in tight spots! I’m sure he had an amazing crew onboard giving him confidence to show off. We would love to see pictures on Instagram, feel free to tag and follow us @navigareyachting. Looking forward to seeing you on a Navigare boat again next year! Sincerely Yours, Navigare Yachting team

Very positive bareboat charter experience.

Just returned from a ten day bareboat charter in the BVI. Our experience with the cimpany and it’s staff was great from start to finish. We were provided airport pickup service, and arrived to a warm welcome and a cold beverage. When our expected boat was not available as it required service, we were upgraded to a larger catamaran at no extra charge. The boat was a much better fit for our large crew of 7 and we were very pleased with the upgrade. The boat was spotlessly clean and well stocked with dishes, sheets, towels, snorkel gear and basic cleaning supplies. We got a thorough briefing and even a trial sail with a staff person ( as we were prepared to sail a monohull) to become familiar with the systems of the boat. Navigare was available by phone anytime questions arose and were very customer service oriented. We had a spectacular vacation and would not hesitate to book with Navigare again. Thank you all for a memorable time!!

Date of experience : November 21, 2018

Dear Diana, thank you so much for the lovely comments. We are happy that you enjoyed your vacation and hope to see you again next summer in Croatia. Sincerely Yours, Navigare Yachting team

Just back from a week on a Navigare Lagoon 42

I've just returned from a week in the BVI's on a Navigare Lagoon 42. This was the second time we have chartered through Navigare, and will gladly use them again next time. The whole process was very easy and fast, and we were able to get our boat out on the water with a minimum of delay at the start of the trip. The boat was clean and well equipped, and we the only issue we had was that check valves in the heads often backflowed, which made the bathrooms a bit stinky, but I'm thinking this could be a Lagoon 42 design issue because the holding tank is higher than the head. However, sailing the Lagoon 42 was a real pleasure, and we were very comfortable with 8 people aboard. The checkout process was also fast and easy, and we were off and on our way with a minimum of delay.

Date of experience : January 26, 2020

Hi Phil, thank you so much for sharing your experience with Navigare Yachting! We hope to see you soon again! Sincerely Yours, Navigare Yachting team

Beware contract fine print. Not trustworthy

Beware contract fine print or your 7 day trip will become a six day trip. Our contract said that boat had to be returned on August 23 by 9am on page one and then had a clause in the bottom of page 5 that the boat would have to arrive at the base the day before. This forced us to shorten our trip by one day.

Date of experience : August 17, 2020

Dear Pedro, thank you for your comment and lifting this issue. We are very sorry for the confusion and understand that you would have preferred staying out on the sea sailing longer. Saturdays are when boats are being turned around for the next charter, which is why the boat needs to be in the Marina by the day before. But you don’t have to take your luggage and leave the boat until 9.00 am on the departure day. We will make sure to make this clearer in our contract, to avoid any disappointments. We do hope that the rest of the trip was enjoyable! Sincerely Yours, Navigare Yachting team

Got a SY without a main - bad communications from the back office - WITH EDIT

EDIT NOVEMBER 2023 After having written this review, we received a fair refund and were contacted by the global communications team. The office promised to improve their processes for the next time. ORIGINAL REVIEW We spent one week on a Navigare Yacht heading out from the Palma di Mallorca base. Unfortunately, the trip went differently than we thought, since we got the boat LOCO AMOR without a main sail, resulting in very uncomfortable nights. Our original plan was to head to Ibiza for the week and spend our holidays cruising there. When we arrived at the base in Palma, however, we received a boat without a main sail. Even though we found the staff to be very apologizing, they could not provide us with a suitable replacement on the spot, meaning we had to change our plans to not go to Ibiza AND head out with a SY without a furling main sail. This resulted in three days and two nights of constant, disruptive noise as the furler clanged against the mast. The cacophony was audible both on deck and in the cabins, making for very uncomfortable nights. The base provided us with a main sail afterward in a port after two nights and three days. From the outset, we were informed from the technical staff that we could reach out to the Navigare headquarters for compensation or a reduction in price. Unfortunately, it proves exceedingly difficult to establish contact with anyone from the headquarters. No one takes responsibility, and the overall customer service experience from the back office is horrible. The complete lack of communication following such an incident is, in our opinion, unacceptable. I would NOT RECOMMEND booking with them! I, for one, have no intention of doing so in the future.

Date of experience : September 24, 2023

Dear guest, we appreciate you taking the time to post your review. We are sorry to hear you had a disappointing experience. It's vital to us that our customers are thrilled with their sailing holiday, so we're disappointed too because we did not provide our usual high service standards to you. We would like to make sure that this concern has been handled properly. We are sorry you were struggling to get in contact with us, we know that your first email was sent to the wrong email address. However, you claim has now been received and we are awaiting your response on how to help you address this unfortunate situation. Thank you so much for your patience and we would like to offer our sincere apologies for this experience. We're grateful and proud that you've selected Navigare for your sailing charter, and we'd like the opportunity to resolve your concerns and earn your continued trust. Thank you for your time and we hope to hear from you, Sincerely, Team Navigare

Not a good experience in Tortola, BVI with Navigare …

We rented a Lagoon 450F with Navigare from Tortola from Dec. 27th to Jan. 7th and here is why I rated it 2*, starting with the most unpleasant : 1. Attempted 'bait and switch'. While the Navigare coordinator had contractually guaranteed to us in writing a 2018 boat named Stella that was not on island when hurricane Irma unfortunately struck, when we arrived we were told without explanation by the local base that our boat was Kajsa, a 2016 boat -with Stella moored next to her- that had been bullied by Irma and that Stella had now been allocated to another group...Needless to say we got a little flustered, managed to raise the coordinator in Serbia after hours and finally got the original cat assigned to us. So no harm done in the end but a lot of stress, aggravation and us having to fight to get what we had already paid for. Not a good start. 2.No sheets on board, discovered once we were gone. OK, granted there's worse but given the amount you pay for this type of holiday, you would expect the base to do a walkaround with a check-list prior to departure to ensure that everything is where it should be. We finally got the sheets 3 days later as we came back to shore to Tortola for this purpose. 3. The skipper -who was otherwise pleasant and helpful- apparently had not been told that we would use the four double cabins and that he would have to sleep in the front, in a smaller cabin without internal access or toilet/shower. We had to explain to him that this was what we had booked and told him he was welcome to use one of our showers and toilets. He reluctantly accepted but it added to the rocky start of our holidays. We understand and sympathize that the BVI suffered a lot of hardships because of Irma and are still struggling, but given that Navigare had already relocated to their new marina for one month when we arrived and that the inconvenience we suffered were of Navigare's own doing rather than a consequence of Irma, we feel that -even though the rest of the trip was great- Navigare's performance with us was sub-par. Hope this helps. Jf

Date of experience : January 12, 2018

Dear Jean-Fabrice, thank you for your comment. We apologize for the unfortunate experience and we take it very seriously. We will investigate what happened and make sure this kind of situation does not happen again. We appreciate that you reached us with this information. Our mission is to provide our customers with an unforgettable experience. Please refer to [email protected] to reach our Croatian office. We hope you will sail again with us.

Great company, employees are very kind and professional. Boats are beautiful and well maintained. I would recommend Navigare Yachting to anyone.

Date of experience : November 23, 2015

Thank you, Domagoj! We are always here for our loyal customers!

We rented a yacht in British Virgin Islands and it was a disaster!!…

We rented a yacht in British Virgin Islands through Navigare and although the BVI is lovely, the yacht was terrible and our experience with Navigare was to be blunt appalling. We hired a catamaran with extras including standup paddle boards, snorkelling equipment, pre-paid mobile and wifi. It also had what we assumed were the basics, a first aid kit, aircon, working generator so that we had power and lights. On arrival we had no snorkelling equipment or paddle boards. We later found out that we also had no first aid kit, aircon and no working stove / no way of lighting a stove. Finally we also had no power or wifi. On the first night, we had no working aircon and in 1 room no working fan so no-one got any sleep at all as it was very stuffy. The skipper advised that we would have to return to the marina to get it fixed. So we returned to the marina and waited for a couple of hours while this was fixed before heading out again. Within 30 minutes of leaving the marina the air con was again not working in two bedrooms... but we decided that we did not want to waste any more of that day getting it 'fixed' again and we went on to our mooring for the night and advised base that they could come to us and fix it the next day. The next day we waited for someone from base to come and fix the aircon, but no-one came. Finally we travelled back at the main Island (1.5 hrs) of Tortola parked back in the 'nice anchorage' at the end of the main airport waiting for them to arrive and fix the aircon.... they again spent an hour regassing the aircon, which lasted an hour and then did not work anymore. They did leave us a lighter for the stove though so we could use the stove. The following morning, we headed off and advised base station to bring us a different boat so we could swap as by now none of us had had any sleep due to the heat. We swapped boats (an upgrade apparently) and this boat had a generator which completely crapped itself at 0200 which meant that we didn't only have no aircon, we had no power points, lighting or wifi. The base seemed to think that this was perfectly acceptable. The base manager Crompton was extremely aggressive towards me, and starting yelling and talking over me when I tried to explain that we were ending the charter a day early due to all the faults on the boat and no solution offered by either himself or the skipper of the boat at any time. In fact the base manager at no time contact me and the skipper of the boat would not let me talk to the base station about the issues on the boat. It was all very odd. The issues were: - no first aid kit - no working generator - no air con - no powerpoints - no wifi - no working stove for the first couple of days. In addition to the issues with the yacht Navigare took $400 US from my credit care as a security deposit on the navigation card for the map reader which has not been returned so I have had to lodge a complaint with my credit card company to have this returned. I have also lodged a formal complaint about the yacht, having to finish our cruise a full day early due to major mechanical fault (the completely broken generator) and had no response at all. Not good enough Navigare, I have full audio of Compton's bullying behaviour towards me when we spoke after we returned the yacht and I will release it in full with my blog review of your yacht service shortly.

Date of experience : June 27, 2022

Dear Jen, we appreciate you taking the time to post your review. We are sorry to hear you had a disappointing experience. It's vital to us that our customers are thrilled with their sailing holiday, so we're disappointed too because we did not provide our usual high service standards to you. We would like to make sure that this concern has been handled properly. If you haven't done so already, may I please ask you to contact us with further details about your charter so we can better understand where you feel we fell short. Please contact your booking agent or email us at [email protected], please make sure to include your booking reference number. We're grateful and proud that you've selected Navigare for your sailing charter, and we'd like the opportunity to resolve your concerns and earn your continued trust. Thank you for your time and we hope to hear from you, Sincerely, Team Navigare

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