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Dream Yacht Charter

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Beautiful Bahamas - Dream Yacht Charter

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Charter Company was fine, although charging $65 for a two minute drive to the grocery store seemed... read more

So, I am reading some of these negative reviews and I guess I have low standards. Let's start... read more

Beautiful Bahamas

First time in Bahamas, We booked with Dream Yachts, and first time leaving a review. We've sailed several times in BVI and always had a wonderful time. It appears to me that people do not read their contracts. Boarding is always 5:00 pm with Dream Yachts and sailing is next morning, which works out perfectly; load groceries, get acquainted with the boat and settle in. We had a perfect boat: "let's Go", a Bali Catspace. We followed Dream Yacht's suggested itinerary and found it easy and wonderful to follow. We also had perfect weather. This is not our last trip to Bahamas. Thank you Dream Yachts.

Sailor beware- normally when you charter from Saturday to Saturday it is normal to expect access to your boat on Saturday. This business scam actually doesn’t give you access until after 5 to 6 pm then they expect you to waste another day to go through orientation prior to actual sailing. This scam means they waste two days of your charter technically paying for two days which you don’t get full use for. Haven’t even gotten to the boat yet which is very frustrating.

Hello Robert, Thank you for taking the time to share your experience. We are sorry to hear that your boat did not meet your expectations and fell below our standards. In order to investigate the case, please fill in this form (https://bit.ly/dreamyacht) as it is our goal to provide the best experience, and we take that commitment very seriously. Thank you for contacting us, the Dream Yacht team.

Great boat, great service! Second charter with Dream Yacht Charters. Had a lot of fun sailing to many different islands. A lot to do here!

Our family had such a wonderful time sailing with Captain Savannah Collins! She handled the ship with such ease, and it was such a beautiful vacation, we saw so many beautiful island destinations and the accommodations were fantastic! We couldn’t have asked for a better captain, or better accommodations! I would recommend 10 out of 10!

Having been in the charter industry for 20 years, I really hoped all the rumors were not true about this base and we'd have a good charter. It was all the opposite. Boat not as promised, nothing worked, serious safety items missing. Just the first night at the dock I had a list of broken, missing, and damaged items which caused us to lose the entire first day of the charter just getting things fixed. All in we had an 8 day charter booked of which we were able to sail for 3 days. I was really hoping to have a new destination to bring my wife and family but this isn't it... Once you do fight the boat down the Exumas, you'll find very crowded anchorages and almost no opportunities for a mooring ball. There is no such thing as a slip for a night...anywhere... Maybe I'll try the South Pacific??

Hi Mike, Thank you for your feedback, we are saddened to hear of your dissatisfaction with this situation. Our team works tirelessly to provide boats in top condition, and we’re truly sorry that you experienced these issues. Please fill in this form (https://bit.ly/dreamyacht) with your booking details so we can investigate your case further. We want to provide the best experience to our customers, and your feedback helps us improve. Thank you for letting us know, the Dream Yacht team

Great trip, wonderful charter! We've been bareboating the Caribbean for 30 years. The Exumas are the best. Dream Yacht has been a wonderful charter company. Our boat had last minute damage and they gave us a bigger boat. We didn't miss our window and had a great time. Thanks DYC!

Dream Yacht Charter

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Dream Yacht Charter - All You Need to Know BEFORE You Go (2024)

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DO NOT BOOK WITH THEM

DO NOT BOOK WITH THEM. This was the most terrible experience me and my family had on a holiday. It started when they missed picking us up at the airport due to miscommunication. We were supposed to spend the night on the boat and instead we had to spend 400 us$ per person at a hotel in Nassau. This was not refunded by the company. The whole week was chaos, with little communication from the crew as to what we would do, and what places we would visit. Food was always the same, with no local dishes, or specialties. The company did the bare minimum. We left a day later from the port at Palm Cay because someone else had taken the crew mattresses from our boat, and there were no extra mattresses for our crew. No one from the company even took any responsibility. At the end of the cruise they promised they would refund us from the day we lost, and they just refunded half a day. Bahamas is STUNNING, but if you get a chance, book with another company.

Date of experience : June 04, 2022

Reply from Dream Yacht Charter

Thank you for contacting us, Matias. Customer satisfaction, safety, and happy sailings are and always have been our top priorities. To assist you with this issue, please fill in this form (https://bit.ly/dreamyacht) so we can investigate your case further. We sincerely appreciate and value feedback from all guests, as comments like yours help us to improve our service. Thank you for letting us know, the Dream Yacht team

Holidays in Thailand with Dream Yacht Charter

We had a very nice holiday in Thailand. We felt very safe in the care of DYC - Thailand, very nice and friendly people work there. Our catamaran was very well prepared for sailing and well-equipped. We will definitely come back there 😎

Date of experience : February 12, 2022

Hi ArQ, Thank you for your review, we're glad you had a wonderful time in Thailand! We look forward to welcoming you onboard again! Best wishes, The Dream Yacht Charter team

Sailing journey in Key West

As in every charter we have had there were issues. The thing we really liked about these guys was how they handled everything in the end. Though you could tell the boats were used a lot you could tell they put effort into keeping up with the issues. Being a new base for chartering they were very open to the little complaints we had with the boat and we felt comfortable with not feeling we were the cause of the problem. Because they were so accommodating we got more then our moneys worth on the boat we were on. We enjoyed our trip out on the waters of the Florida Keys on a 42’ Lagoon. Very spacious and really enjoyed the accommodations especially having an outdoor fridge. Thank you staff for all you did to make our trip especially enjoyable. We know you all did everything you could. We have and will continue to refer other sailors to you. We look forward to seeing you next year! Hairy Bear Captain and Crew Ken Tennant

Date of experience : April 28, 2021

Hi Ken Thanks so much for the kind review and we look forward to welcoming you on board again. Best wishes the Dream Yacht Charter team

Warning against Dream Yacht Charter in Croatia

I have sailed for 40 years, and rented both for 30 years and in 5-6 different countries. This year the Dream Yacht Charter from Marina Baltic in Croatia was the first time and it will surely be the last time as well. Croatia is great to sail in, and the other times we have sailed there, we have had 5 star experiences. But this time with Dream Yacht has been a nightmare. Maybe they should change their name to Nightmare Yacht Charter? The boat was worn and extremely messy. There was a fault in the electrical system and the staff treated us like children making trouble. Service is a shortage. The staff at the port were not just unhelpful, but exceptionally rude. Two things are certain: We will definitely be sailing in Croatia again but never with the Dream Yacht Charter.

Date of experience : July 16, 2022

Hello Michael, Thank you for your feedback and we're sorry to hear you have experienced issues during your sailing vacation. We would like to investigate further but could not identify your booking, please send us an email at [email protected] explaining your disappointment so we can look into it. Best regards, the Dream Yacht Charter team

A great boat

The boat was a Dufour 382, and rented from Dreams and a part of a Seafarer flotilla from Zaton in Croatia. The boat was great - one of the best we have chartered, and the few minor issues were resolved by the very helpful team there. Check in - out was good and the staff helpful.

Date of experience : September 03, 2022

Hello Trevor and thank you for your wonderful review. We will be happy to welcome you onboard again soon. Best regards, The Dream Yacht Charter team

Great yacht rental company

I rent many times a sailing yacht at Dream Yacht Charter and the are the best charter company for yacht renting in my opiniom. Yachts are in good condition and the base managers are helpful with everything you need.

Date of experience : December 07, 2022

This was the third time that I charter…

This was the third time that I charter through Dream Yachts. From the original phone call to picking up the boat in Mallorca to the end of our two weeks of cruising, everything was perfect.

Date of experience : May 06, 2023

Lavrion GR - base team

Six friends chartered out of Lavrion Greece June 2022. The base team there were very professional, welcoming and knowledgeable. We certainly recommend them and we look forward to returning soon. Yiannis the base manager was particularly helpful.

Date of experience : July 02, 2022

Hi Mark, Thank you for your feedback and we're glad you had a great time in Greece with us. We will feed that back to the team :) We will be happy to welcome you onboard again soon. The Dream Yacht Charter team.

Cap sur Terre de Bas

At Pointe-à-Pitre, a very professionnal person : Marijo. The BALI 40 was great, comfortable and easy to manage. Terre de Bas at les Saintes was wonderfull !

Date of experience : November 21, 2022

Bad Service Experience

Want to plan my boat trip with DYC and was quite excited to call the service line in Germany. But unfortunately the service lady in Germany was extremely unfriendly yelled at me on the phone, didn't listen, was extremely rude and finally just hung up. I have never experienced such bad customer service in my life. The whole procedure raises doubts about the seriousness of the company and the service on and around the trip. Although of course it can also be a single dissatisfied employee I have now high concerns in doing a trip with DYC. — Feedback receive from DYC see comment below. The answer show exactly the same pattern as of the service line in Germany. No customer centricity due to claiming that the service person of DYC did everything correct but in fact they explained only the company view without the customer view. In addition stating wrong information about the service call I had initially. There has never been an ask for a discount in fact I was asking for good service and a regular offer. I assume that this review was written only in favor of the service line in Germany without taking the customer not consideration.

Date of experience : August 21, 2023

Dear Mar, Thanks for your feedback. We are truly sorry to hear about your disappointing experience when reaching out to our service line. We apologize for any inconvenience and frustration this may have caused you. Providing exceptional customer service is a top priority for us, and we deeply regret that we fell short of meeting your expectations on this occasion. After an internal review we analysed the situation with the team involved and we must state that our sales agent did her job properly and although she was not providing the sort of discount that you requested due to our close collaboration with the travel agencies in Germany, the team member was always professional and attentive. We cannot offer discounts on our prices to compete with the trade in the market, as it is a highly unprofessional practice. We have a policy of matching the prices but never competing against our distribution partners. Having said that, we would like the opportunity to make this right. If you would be willing, please contact our customer service team again, and we will do our best to address any questions or concerns you may have about planning your boat trip with us. Warm regards, Dream Yacht customer Service Team

A dream redolent of diesel fuel

I chartered with DYC their Jeanneau Sun Odyssey 419 "Allegro" from Palma de Mallorca. I had to call up DYC before the charter to ask for the boat registration details and to deal with a mess-up caused by my agent. I would especially like to commend Chiara from the Palma office, who was very helpful and nice to speak with. She handled my check-in paperwork, too, and that was smooth and fast. She also later arranged the rental of a SUP board that I had forgotten to ask for while at the office. The boat, unfortunately, was not shipshape. The handover started quite late, around 18:30. There was a smell of diesel fuel around the boat, which was caused by diesel in the engine bilge. A lot of it -- the bilge was almost half full. I reported this, and a technician pumped out the diesel and cleaned the bilge. This pointed to a fuel leak somewhere around the engine, and indeed, the first day of the cruise fuel reappeared in the engine bilge. We're talking two fingers deep after four hours of motoring. Not exactly an insignificant leak. Despite my best attempts to sponge it out, it made its way into the main bilge and made the boat smell of diesel throughout the week. This is not quite the experience I associate with a "dream yacht charter", and neither is removing diesel from the engine bilge with a kitchen sponge.

DYC Bottom Line More Important Than Clients

I had booked a bareboat sailing adventure with Dream Yacht Charters in the USVI for this month (May 2021) and had an unexpected acute health event that necessitated cancellation of this trip. I requested a refund due to medical issues and was denied. Dream Yacht Charters were not even willing to let me book at a later date. Apparently, the management at Dream Yacht Charters has made the decision that they need my $4,000 more than I do for my ongoing medical testing expenses. Dream Yacht Charters has followed their cancellation policy to the letter, but has squandered the opportunity to do what is right for a potential repeat client. Had Dream Yacht Charters made a different decision, then they would have had a loyal client who would be an ambassador for their brand. Instead, management has shown that their bottom line is more important than their clients. When my health issues are resolved and I book my next sailing adventure, it will NOT be with Dream Yacht Charters.

Date of experience : May 12, 2021

Dear Julie, We were sorry to hear about your health issue which led to canceling your charter with us. We always recommend that customers buy travel insurance at the time of booking to cover emergencies, such as medical issues. Unfortunately, you declined to take it. Best wishes, the Dream Yacht Charter team

Dream Yacht Charters in Antigua was horrible experience

DYC in Antigua was horrible experience. (sentences condensed 4 space) Sorry for long post, if you are considering Antigua, this is worth it (18 days in Antigua). Chartered Super Premier FP Elba 45 "Skippy Cat" (SC), late Jan 2024, expecting/paying for new boat, should have no problems. Was a miserable experience. Virginia, base manager, did not care about problems with boat. She just smiled/shrugged shoulders. They don’t check any boat equipment to make sure is working properly when boat comes in. Had friends sailing from this Base week before us (different boat), main sail reefing lines all tangled/messed up. Could not raise main whole trip. Friends saw SC out, talked/joked with people chartering SC. They came back to Base after SC, they tried talking with the people, those people were clearly upset, just stormed off dock. Hours later we got SC. Base told us something was wrong with generator, they were going to fix b4 we left. Air conditioners also did not work. We got on boat Saturday 5pm. No one did quick walk through on basic functions of boat so we could spend comfortable night in harbor. Probably because they knew boat had no ac and didn’t want to let us know. Virginia was doing her rounds talking/chatting with other outgoing boats, after several tries to get her down to our boat did she come down to it. She said she'd get a technician to look at ac, it wouldn't be until Sunday. Hot sweaty Saturday night on boat not ideal. Sunday no one came by until 1030. My wife complained about not having ac, Ashlee (base second in charge) just rolled her eyes and shook her head. Finally Mario, Base Technician tried to fix the ac, after several hours, many part changes, got it going. He tried to fix generator but he had never seen this type of generator before,only got it working with tap on control panel. This generator cannot be started from above deck. You must crawl into generator compartment to start generator. By now it was 2pm Sunday, we needed to be out to get to our first destination b4 dark. Never offered another boat. Virginia's attitude was take it as is or stay here tied to dock all week, she did not care, she was not going to make any concessions. So we left, still expecting Base support during our trip if problems arose. First anchorage we got the generator going, it would not power all ac units. Only power half of them. Then it would only power one of them, then it quit all together and would not restart for most of trip. Four days later with no one near generator compartment, generator started up by itself. However, everytime you tried to use it for something, main breaker would trip. We had no ac/water maker entire week. Tried calling/texting Base,they are all off work Monday/Tuesday so no help. Return calls/texts took hours. Good thing we and the boat were not in immediate danger. Got back to end trip, Virginia/Ashlee again did not care that their new Super Premiere FP Elba 45 was a functional mess. Navigation system, refrigeration system, provisions all subpar. Asked repeatedly before trip for local guide book, were told yes they will get us one. Never got it. Asked for bbq to go with charcoal we bought from them. No bbq supplied. Don’t let them provision boat. Asked for sparkling water, all we got was purified water. If you have already paid deposit and no way to cancel and go with a better charter Base, there is well stocked grocery store right there in Jolly Harbor. Have friends that chartered from DYC in other locations,have had great time, good boats. As long as Virginia and Ashlee are running DYC in Antigua I would avoid the place. Antigua is not that great of a place. Some very nice people, but most people could not care less that your're there spending thousands of dollars. Most all prices are US dollars,everything priced as if you were tourist in New York City. $$$$$ Bird Island, don't go there unless you are a prepaid tour or a very hostile person will chase you off beach (nothing there anyway). Dickenson Bay Beach touted as party place, nothing there but two beach bars with no action, one restaurant, and a Sandals Resort they will not let you cross from one side of beach to other. Unless you are dressed like Huggy Bear from Starsky and Hutch and are selling cocaine and weed. They let that guy walk back and forth unimpeded. Hemmingways in St. Johns was great. Jolly Beach was the best beach on the island, Biggs Car Rental outstanding, Pillars Restaurant great, Garden Grill great. Body Care Massage Therapy Jolly Beach, Outstanding. Steady 20+mph winds, no visibility under water.

Date of experience : January 20, 2024

DYC avoiding us!

Dream Yacht Charter will not talk to our broker! We were stuck dockside on the catamaran we chartered at the Key West DYC location for two days. When we left on Tuesday around 4:00 PM, the boat was still unsafe and unready to sail. We left to try to save our vacation involving 2 grandparents, 2 adult children with spouses, and 4 children under 6, who had all been planning a fun-filled vacation in the Florida Keys for many months. We all traveled in from the west coast for this trip. Not a hot dockside virgil. The genset had failed and was being replaced until they decided it could not be fixed. That decision came around 5 PM Monday, costing us our first day. Additionally, the starboard airconditioning did not work (94 degrees in the two staterooms with hatches and doors open and the tiny fan buzzing at full speed), there was a strong blackwater smell on the port side, the forward hatch cover was shattered, the watermaker was spraying water, the aft deck had a thick salt coating, we had no dingy, one blackwater tank was emptied and the other not check, one or both water tanks were empty, and most importantly, both aft safety lines were broken. Apparently, the staff was too short-handed to fix our issues, with two other cats suffering delayed starts due to maintenance issues. We could see a windless and rode and a halyard or other in mast line replacement on the dock behind us. The lack of maintenance on our charter cost us day two. The engines appeared to be in good order and the running rigging with the exception of a frayed topping lift seemed good.

Date of experience : June 29, 2021

Hi there, We are in regular contact with your broker and the base team, who confirmed you arrived on a Sunday and left on Tuesday, canceling the charter the day before. There was an issue with the genset on the boat you chartered, but apart from this ancillary equipment, the boat was ready for sailing. The air conditioning had some seagrass clogged in the strainer, there is quite a bit in the marina at the moment. This was cleared out and the air con worked. We offered a refund for the four days you didn’t stay onboard for. Hopefully we can welcome you on board again soon to show you how we are improving. Best wishes, the Dream Yacht Charter team

Unprofessional Operation

Unprofessional Operation – Plenty of Alternatives A group of six of us chartered a five cabin Fountaine Pajot Saona 47 for seven days in January 2023 from their QLD operation, Dream Yacht Charter and encountered many boat problems along with unprofessional & hostile charter management. 1. Lost a day because the generator was faulty. Partly because of this, the boat briefing was spasmodic and disjointed (briefer claimed first time to brief on this boat) as he was also dealing with the tender’s fuel tank not being full, replacing the missing ice chest, filling the boats water tank and agreeing the BBQ was unclean but didn’t have the time to address it. 2. Rain leak in starboard saloon and the boat was delivered with tarpaulin that had to be rearranged to slow the leaks. (Cushions sodden wet, had to be stripped and dried over following 2 days) 3. Dead and live cockroaches in cabins, saloon, and cockpit (6 instances) 4. Main outhaul was chaffed, unsafe to the extent we stopped using the sail. 5. Forward port cabin hatch also taped up to prevent rain from entering. 6. Shore power leads (all three connectors) were full of water and tripped the dock relay. We had to disassemble, dried and taped with plastic. (QYC accuses we dropped in the water, we did not) 7. 2 x AC’s not working (stern port cabin front saloon unit) and both fail to cool air. There were several other more debatable issues but given Dream Yacht Charter’s blameless responses and complete unwillingness to take any responsibility we let these issues speak for themselves. We were offered a refund for 1 ½ days rental, which we declined in preference for sharing our experience in the hope others reconsider using such a shoddy operator as Dream Yacht Charter their other brand, QYC (Queensland Yacht Charters)

Date of experience : February 25, 2023

Hi Peter Gibbs, Thank you for taking the time to share your experience. We are sorry to hear that your boat did not meet your expectations and fell below our standards. In order to investigate the case, please fill in this form (https://bit.ly/dreamyacht) as it is our goal to provide the best experience, and we take that commitment very seriously. Thank you for contacting us, the Dream Yacht team.

Their staff is very friendly snd…

Their staff is very friendly and supportive. Their service is very good. They always make sure that you are happy and come back to same company for sailing again. That is our third time with this company in 4 years. I look forward to sailing with this company again next year.

Date of experience : May 20, 2023

The staff was amazing

The staff was amazing. They were laid back, helped us with all of our questions, and were very accommodating when we wanted to upgrade from a 40' to a 46' vessel. I plan to charter my next boat with Dream Yacht Charters!

Date of experience : May 05, 2023

USELESS Dream Yacht Charter REPLY !!

And yet again, another placating HORSESHIT email. Crooks. Dream Yacht Charter has YOUR money, and YOU are SCREWED. Again, email HORSESHIT from these guys, "we can't find you after checking all our systems." Here is the contract number: 889366499, AGAIN. Dream Yacht Charter REPLY !! "Reply from Dream Yacht Charter: "Apr 25, 2022; Thank you for your feedback. We are sorry your experience was not what you'd hoped for. We could not find a reservation based on the details provided. Please email with your booking details so our team can investigate your concerns. Best, the Dream Yacht Charter team" Why don't you try looking it up? 889366499 You guys are FRAUDALENT. Contracted for a boat and you did not deliver it. Simple. YOU screwed me and my family. How about a refund rather than your HORSESHIT placating email responses? Oh Gee, May 12 "reply" from these crooks, and still no response.

Date of experience : May 07, 2022

Hi Bruno, our customer service will get in touch with you to understand further your complain, and see how to proceed. Best regards, Dream Yacht Team

Most professional

Most efficient, professional and courteous service during booking process. Base in Marsh Harbor most helpful and informative. Bali 4.5 was in excellent condition (except watermaker not working). Our skipper was very easy going, informative, knowledgeable and skilled. We could not be happier to recommend this charter base in the Abacos.

This is the worst charter company

This is the worst charter company! My husband and I have chartered by the cabin all of the world. Due to no fault on our part we could not get to Martinique to meet our charter. DYC would not give us a refund or a credit for our fully paid charter. We called base as soon as we realized the situation we found ourselves in. Terrible customer service. Terrible policies. Never again.

Date of experience : May 29, 2022

Hi Wendy, Thank you for your feedback. Hearing about your customer experience helps us understand where we need to improve. We have analysed the case with our teams and we see there has been a refund issued for part of your trip. Unfortunately, we cannot refund the full amount. We understand there was a conflicting information between your airlines and the Martinique info page regarding health conditions in which one should travel to Martinique, but we cannot take the responsibility for this. As a result you were not able to travel and join the cruise. You Cabin was reserved and prepared, the boat provisioned for your arrival. As your cancellation was received very last minute our cancellation policy applied. Best wishes, the Dream Yacht Charter team

Dream Yacht Charter

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DREAM YACHT CHARTER: All You Need to Know BEFORE You Go (with Photos)

Dream Yacht Charter

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DREAM YACHT CHARTER (Nassau) - All You Need to Know BEFORE You Go

Dream Yacht Charter

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Dream Yacht Charter - All You Need to Know BEFORE You Go (2024)

Dream Yacht Charter

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DREAM YACHT CHARTER (Nassau) - All You Need to Know BEFORE You Go